Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Administrative Manager, Practice Support role.

Rezi rewrites your resume against Morrison & Foerster, LLP's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Administrative Manager, Practice Support posting at Morrison & Foerster, LLP — free, in seconds.

About the Role

The Administrative Manager supervises and manages practice operations business professionals, overseeing staffing, workflow, and group administration. This role develops initiatives for best practices, recruits and trains staff, and ensures client satisfaction.

Responsibilities

Supervise and manage practice operations business professionals.
Oversee staffing, workflow, and group administration processes.
Manage performance development and evaluation of practice operations business professionals.
Develop and lead initiatives to promote best practices in practice operations.
Recruit, orient, and train practice operations business professionals.
Orient attorneys and summer associates on practice coordinator procedures and office matters.
Ensure client service and satisfaction are achieved.
Provide leadership and strategic direction for the practice operations team.
Set short and long-range service and business objectives for the practice operations team.
Oversee staffing allocation and achieve service and cost objectives.
Collaborate with peer managers to exchange ideas and identify improvements.
Communicate performance standards and skill competencies.
Manage the performance evaluation process, including annual and introductory reviews.
Provide counseling and training to practice operations business professionals.
Recommend compensation adjustments for practice operations business professionals.
Provide employee relations services and collaborate with HRBP on counseling and termination processes.
Maintain accurate records of employee counseling.
Establish practice operations work assignments and coordinate with timekeepers and practice coordinator leads.
Oversee daily workflow coordination.
Ensure adequate coverage for timekeeper needs, managing time off and overtime.
Arrange practice operations support for visiting attorneys and clients.
Ensure administrative processes for practice operations business professionals are followed.
Approve PTO requests and maintain PTO schedules.
Monitor attendance and time records, review and approve timecards.
Review expenses related to practice operations business professionals' salaries.
Ensure timely and accurate administrative procedures, including Workday data entry.
Assist in preparing job postings and descriptions.
Participate in interviewing, testing, and selecting candidates.
Process new hire paperwork with Human Resources.
Conduct orientation and training for new practice operations business professionals.
Assist business professionals in setting goals and developing training plans.
Process applications for Education Reimbursement.
Assist in developing technology training for practice operations business professionals.
Oversee outsourced staff and manage vendor relationships.
Coordinate seamless 24/7 support coverage, including with offshore/global teams.
Coordinate cohesive 24/7 attorney support.
Monitor utilization data and promote internal adoption of services.
Analyze and report on utilization, efficiencies, and effectiveness.

Requirements

Bachelor’s degree plus at least five years of managerial or supervisory experience, or equivalent education and experience.
Prior experience in a law firm or other professional services firm preferred.
Experience supervising within a multiple-office environment preferred.
Current knowledge of and experience with industry trends in practice operations services and the legal profession.
Proactively uses current technology to further teamwork, client service, and efficiency.
Strong team management and leadership skills.
Proven ability to develop and lead in a client service-focused environment.
Highly effective communications skills.
Ability to communicate credibly and diplomatically with all levels in an organization.
Ability to work effectively in a consensus-based environment.
Ability to create consensus-based support for ideas and processes.
Ability to anticipate and strategically address challenges to delivering exceptional practice operations services.
Ability to apply big picture understanding to administrative support management in offices.
Ability to independently assess internal client needs and develop responsive solutions.
Ability to take an assignment from inception to completion with minimal supervision or by following broad guidelines.
Strong sense of accountability, taking ownership over projects and responsibilities.
Ability to resolve issues proactively.
Excellent organizational skills.
Ability to manage multiple projects and significant assignments.
Excellent attention to detail and follow-through skills.
High comfort level with stressful job requirements.
Ability to maintain professionalism under pressure.
Ability to keep confidential any information, observations or viewpoints regarding Firm personnel or matters.

Skills

Team management
Leadership
Client service
Communication
Diplomacy
Consensus building
Strategic thinking
Problem-solving
Organizational skills
Attention to detail
Accountability
Technology utilization

Location

San Francisco

Work Type

Full-time

Experience Level

Managerial or supervisory experience

Education Level

Bachelor's degree

Salary/Compensations

$140k to $195k

Benefits

Comprehensive benefits package starting on your first day.
Variety of options for medical, dental, vision, life and disability coverage.
Industry-leading parental leave and family benefits including adoption and fertility treatment options.
Backup child and elder care.
Global wellness program, including free access to Talkspace and Calm apps.
Annual community service day.
Birthday holiday.
Education reimbursement annually.
Dedicated Talent Development team.
Competitive annual profit-sharing contribution.
Discretionary bonus.
Overtime as applicable.
Health/welfare benefits.
Retirement contributions.
Paid holidays.
PTO.

About the Company

At MoFo, we collaborate as one firm, across borders, practice areas, and business functions and value fresh ideas and innovation over conformity and competition.
About Us: https://www.mofo.com/about
Inclusion + Engagement: https://www.mofo.com/community/we-at-mofo
Commitment to Pro Bono: https://www.mofo.com/community/pro-bono
The MoFo Foundation: https://www.mofo.com/culture/mofo-foundation

Equal Opportunity

We will consider qualified applicants with criminal histories in a manner consistent with all applicable federal, state, and local laws, including Fair Chance Laws and Ordinances.