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About the Role
The US Oncology Network is seeking a Patient Services Representative to support the Gynecology Oncology department at Texas Oncology in Central Austin. This full-time role offers a supportive, team-oriented environment focused on professional development and work-life balance, contributing to exceptional patient care within a leading community oncology provider.
Responsibilities
- Ensures accurate and timely collection and entry of patient insurance, demographic, and eligibility information.
- Registers patients and collects co-pays, deductibles, and other out-of-pocket expenses.
- Confirms patient insurance verification and eligibility, obtains pre-authorizations, and advises patients on financial obligations.
- Posts charges and adjustments to patient accounts, balances receipts, reconciles batches, and prepares deposits.
- Reviews Explanation of Benefits (EOB) for consistency.
- Submits and processes claims for payment, researches, and resolves claim delays.
- Addresses patient billing inquiries and complaints, adjusts accounts, and processes correspondence.
- Follows up on assigned accounts using collection techniques to maintain currency.
- Establishes financial arrangements with patients as needed.
- Assists patients in researching and obtaining community resources such as housing, transportation, and financial support.
Requirements
- High School Diploma or equivalent required.
- 0-3 years of medical business office experience for Level 1.
- Minimum 3 to 5 years of medical business office experience for Level 2.
- Minimum five years of medical business office experience for Level Sr.
- Regularly required to sit and use hands to finger, handle, or feel.
- Occasionally required to stand, walk, and reach with hands and arms.
- Occasionally lift and/or move up to 30 pounds.
- Requires vision and hearing corrected to normal ranges.
Location
- Central Austin, Texas
Work Type
- Full-time
- Monday-Friday 8:30am-5:30pm
Experience Level
- Level 1 (0-3 years)
- Level 2 (3-5 years)
- Level Sr (5+ years)
Education Level
- High School Diploma or equivalent
About the Company
- Texas Oncology delivers high-quality, evidence-based care to patients close to home as the largest community oncology provider in the country.
- With approximately 530 providers in 280+ sites across Texas, Texas Oncology founders pioneered community-based cancer care to make it accessible to all communities.
- The company uses leading-edge technology and research to help patients achieve "More breakthroughs. More victories." ® in their fight against cancer.
- Texas Oncology treats half of all Texans diagnosed with cancer annually.
- The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America.
- The US Oncology Network is supported by McKesson Corporation, focused on empowering a vibrant and sustainable community patient care delivery system.