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About the Role

Join Multiverse and power our mission to equip the workforce to win in the AI era. This role involves owning the company's internal narrative, serving as a trusted advisor to the CEO, and producing outstanding internal communications content. You will manage internal channels, partner with the People team on cultural moments, and build a framework to measure internal communications effectiveness.

Responsibilities

Own the canonical story Multiverse tells itself: maintain a living messaging framework that captures who we are, what we do, and why it matters, keeping it current as the business evolves
Be the trusted advisor to the CEO and his immediate team as Multiverse transitions into the next stage of its journey
Produce outstanding internal communications content, including internal briefing materials ahead of major external moments
Create internal FAQ and 'what to say if asked' resources
Provide editorial ownership of All Hands, including theme, narrative arc, content commissioning, and speaker preparation
Partner with the People team on key cultural moments so messaging is coherent and consistently on-brand
Own and optimise internal channels (Slack, intranet, email newsletters), deciding what goes where, at what frequency, and in what format
Build measurement into the channel strategy through open rates, engagement, and feedback loops
Build a simple framework for measuring whether internal comms is working and report quarterly on channel health and narrative consistency

Requirements

Embody the mission and believe in equipping workers to win in the AI era
Have hands-on experience leading internal communications in a fast-moving, complex organisation
Have owned narrative, channels, and leadership comms
Understand that internal comms is not a downstream function
Sit at the intersection of Data & Insights, Product, and external Comms
Be a strong, instinctive writer and editor
Know how to translate data into story
Be fluent in AI tools and use them to move faster and think bigger, applying rigorous human judgement
Be calm and clear-headed under pressure
Be comfortable drafting sensitive internal communications in real time when external scrutiny spikes
Be confident telling leadership what needs to be said and when
Be operationally strong on channels - Slack, intranet, email
Partner well with senior leaders
Be able to hold your own in a room with the exec team, give honest counsel on tone and timing, and earn trust quickly
Thrive in networked organisations, collaborating fluidly with People, Product, Tech, Data & Insights, and the wider Comms team
See All Hands and leadership comms as strategic levers, not logistical exercises
Have a track record of using internal comms to drive genuine alignment
Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS)
For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check
Applicants are required to declare any convictions, cautions, reprimands, and final warnings for roles involving Regulated Activity

Skills

Internal communications
Narrative development
Channel management
Leadership communications
Writing
Editing
Data translation
AI tools
Slack
Intranet
Email
Collaboration
Strategic thinking

Location

Hybrid

Work Type

Hybrid work offering - collaborate in the office three days per week
Work-from-anywhere scheme - up to 10 days per year

Experience Level

Hands-on experience leading internal communications in a fast-moving, complex organisation

Benefits

27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend)
Private medical Insurance with Bupa
Medical cashback scheme
Life insurance
Gym membership & wellness resources through Wellhub
Access to Spill - all in one mental health support

About the Company

Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.
Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills.
Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst.
At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.
With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling.
We’re building a world where tech skills unlock people’s potential and output.

Equal Opportunity

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change.
Multiverse is committed to safeguarding and promoting the welfare of our learners.
We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies.