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About the Role

Carwow is hiring an Account Management Team Lead to join our Get Your Car (New Market) Partner Success team, focused on car buying. This is a player-coach role with your time split roughly 50/50, leading and coaching a team of 3 Account Managers and managing your own portfolio of dealer groups. You'll report into the Franchise Account Management Manager and be measured on hitting revenue and retention targets.

Responsibilities

Coach and develop a team of 3 Account Managers through daily coaching, weekly 1-1s, call shadowing and regular feedback.
Support your team with their day-to-day activity, helping them prioritise, prepare for key dealer conversations and work through challenges.
Take ownership of your team's revenue and retention performance, spotting risks and stepping in where accounts need support.
Act as the first escalation point for your team on complex dealer challenges, commercial conversations and at-risk accounts.
Help onboard new Account Managers so they quickly become confident experts on our product and their brands.
Own a portfolio of dealer groups, becoming an expert on their brands, challenges, opportunities and performance on the Carwow platform.
Build strong, long-lasting relationships through proactive communication by phone and video, and visit dealers in person when needed.
Turn performance data into compelling presentations and a clear story that shows dealers the value of Carwow.
Drive revenue and retention in your portfolio, including upselling additional products and services.
Find and build more efficient ways of working across the team, including smarter use of data, automation and AI tools.
Work closely with our Marketplace, OEM and Partner Operations teams, and our field-based Account Management team, so that partner strategies are executed seamlessly.
Share insight from your team's dealer conversations to help shape our marketplace, product and commercial decisions.

Requirements

Experience working in a marketplace business and a strong understanding of how two-sided marketplaces work, including supply, demand and the levers that drive partner performance.
Proven experience in account management or partner success, with a track record of hitting revenue and retention targets.
Strong data skills; comfortable analysing performance in Excel or Google Sheets and using it to coach your team and guide partner conversations.
Ability to build clear, persuasive slide decks and tell a compelling, data-led story to dealer partners.
Confidence using AI tools in your day-to-day work, and curiosity about how technology and automation can help the team work smarter.
Excellent communication skills and confidence handling senior stakeholders, both internally and with external dealer partners.
Ability to balance your own portfolio with leading a team, knowing when to step in and when to empower others to take ownership.
A consultative and creative problem solver who understands each client's business and offers tailored solutions.
Self-motivated, proactive and results-driven, with the ability to ruthlessly prioritise the highest-impact work.
A collaborative team player who thrives in a fast-paced environment and adapts quickly to changing priorities.
Willingness to travel to visit dealer partners in person when needed.
People management experience, or experience coaching and mentoring colleagues.
Automotive or dealer group experience.
Familiarity with digital marketing.

Skills

Account Management
Partner Success
Data Analysis
Presentation Skills
AI Tools
Communication Skills
Problem Solving
Team Leadership
Sales
Upselling
Digital Marketing

Location

London
Travel to dealer partners as needed

Work Type

Hybrid working
Full-time

Experience Level

Player-coach role
People management experience, or experience coaching and mentoring colleagues

Salary/Compensations

Competitive salary

Benefits

Hybrid working
Competitive salary
Matched pension contributions
Share options
Vitality Private Healthcare
Eyecare vouchers
Life Assurance
Monthly coaching sessions with Spill
Enhanced holiday package
28 days annual leave
1 day for your wedding
1 day off when you move house
30 days of annual leave per year (third year anniversary)
35 days of annual leave per year (tenth year anniversary)
Option to buy 3 extra days of holiday per year
Work from abroad for a month
Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
Bubble childcare support
Discounted nanny fees
The latest tech (Macbook or Surface)
Up to £500/€550 home office allowance
Generous learning and development budget
Regular social events
Refer a friend, get paid

About the Company

Carwow is a car-changing destination of choice, combining technology, media and deep automotive expertise.
It started as a reviews site and is now one of the largest online car-changing destinations in Europe, with significant growth in car buying and listing services.
In 2024, Carwow acquired Autovia, doubling its audience and significantly expanding its media presence through AutoExpress and Evo magazines, YouTube channels, and print publications.

Equal Opportunity

Diversity and inclusion is an integral part of our culture.
We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position.
We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.