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About the Role

We are seeking an experienced Technical ServiceNow Architect to play a key role in the design, architecture, and delivery of a large-scale ServiceNow transformation programme within a highly secure environment. This position will be responsible for leading the technical architecture and migration strategy for a complex on-premise ServiceNow deployment, ensuring scalable, secure, and resilient solutions that align with both business and operational requirements. Working closely with senior stakeholders, technical teams, and project leadership, you will provide architectural governance throughout the full project lifecycle. This role requires a hands-on technical architect who is comfortable operating in highly regulated environments and has previous experience delivering complex ServiceNow implementations and migration projects.

Responsibilities

Lead the end-to-end technical architecture for a ServiceNow migration programme.
Define and maintain the overall ServiceNow technical roadmap and architecture strategy.
Design scalable, secure, and supportable ServiceNow solutions in line with best practice.
Provide architectural oversight across platform configuration, integrations, data migration, and infrastructure components.
Lead technical discovery workshops with business and technology stakeholders.
Produce high and low-level architectural designs, technical specifications, and governance documentation.
Define migration strategies for transitioning from existing on-premise environments while minimising operational disruption.
Ensure alignment with security, compliance, and government standards within a secure environment.
Review and approve technical designs produced by development and engineering teams.
Act as the senior technical authority for ServiceNow architecture decisions and platform governance.
Collaborate with programme managers, technical leads, infrastructure teams, and third-party suppliers to ensure successful delivery.
Identify technical risks and provide mitigation strategies throughout the programme lifecycle.
Support testing, deployment, and transition activities to ensure a successful implementation.

Requirements

Proven experience operating as a Technical Architect or Solution Architect within ServiceNow environments.
Demonstrable experience leading ServiceNow migration projects, ideally involving on-premise deployments.
Strong understanding of ServiceNow platform architecture, integrations, workflows, CMDB, ITSM, ITOM, and associated modules.
Experience designing and delivering enterprise-scale ServiceNow solutions within complex organisations.
Strong knowledge of infrastructure, networking, cloud, and hybrid technology environments.
Experience working within defence, government, national security, or other highly regulated sectors.
Excellent stakeholder management and communication skills, with the ability to engage at both technical and executive levels.
Strong understanding of architectural governance, design assurance, and best practice frameworks.
Experience producing architecture artefacts including HLDs, LLDs, solution designs, and technical documentation.
Ability to lead technical teams and influence architectural direction across large programmes.
Active DV clearance preferred.
Active SC clearance holders willing to undergo DV clearance will be considered.

Skills

ServiceNow platform architecture
ServiceNow integrations
ServiceNow workflows
ServiceNow CMDB
ServiceNow ITSM
ServiceNow ITOM
Infrastructure
Networking
Cloud
Hybrid technology environments
Architectural governance
Design assurance
Best practice frameworks
HLDs
LLDs
Solution designs
Technical documentation

Location

Farnborough

Work Type

Onsite (5 days per week)

Experience Level

Experienced Technical Architect
Senior technical authority

Education Level

ServiceNow Certified Technical Architect (CTA)
ServiceNow Certified Master Architect (CMA)
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist (CIS) in relevant modules
TOGAF or equivalent architecture certification

Benefits

Autonomy to develop and grow your skills and experience
Be part of exciting project work that is making a difference in society
Strong, inspiring and thought-provoking leadership
A supportive and collaborative environment
Development – access to LinkedIn Learning, a management development programme, and training
Wellness – 24/7 confidential employee assistance programme
Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 10 extra days each year
Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation
Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
Life Assurance – of 4 times base salary
Private Medical Insurance – which is non-contributory (spouse and dependants included)
Worldwide Travel Insurance – which is non-contributory (spouse and dependants included)
Enhanced Maternity and Paternity Pay
Travel – season ticket loan, cycle to work scheme

About the Company

Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.