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About the Role
We are looking for a Microsoft Dynamics Functional Consultant to join our CRM Consulting team. This role involves client-facing responsibilities, including gathering business requirements, managing project timelines, and ensuring solutions meet client needs.
Responsibilities
- Run workshops for business requirements gathering, process mapping, and use cases for Microsoft Dynamics Sales & Service implementations.
- Manage project timelines, documentation, and deadlines, ensuring projects stay on track.
- Introduce formal requirement specifications and workflow documentation.
- Work directly with client teams, solution architects, and developers to ensure solutions meet business needs.
- Manage and upskill junior Microsoft Dynamics internal resources.
- Engage and impress client Director and Exec level stakeholders on both business and technical sides.
Requirements
- Experience as a Dynamics 365 Functional Consultant.
- Experience in business analysis, systems audits, requirements gathering, and process mapping.
- Experience creating functional and technical design documentation.
- Experience creating end-user acceptance testing scripts and supporting the UAT process.
- Experience in creating end-user support and training material.
- Understanding of Sales and Customer Service Processes.
- Experience customizing, configuring, and developing Dynamics 365 solutions.
- Experience building apps within D365 Sales/Customer Engagement (CE).
- Experience customizing and configuring D365 Customer Service.
- Good understanding and experience in Microsoft Power Platform.
- Experience in building Microsoft PowerApps.
- Understanding of JavaScript code is desirable, but not mandatory.
- Certifications within Microsoft Dynamics or Power Platform are desirable (AB-410, PL-900, PL-200, PL-400 etc.).
- Ability to operate as a member of project teams, as well as manage them.
- Comfortable being hands-on and managing key client accounts.
- Comfortable in delivering presentations and demonstrations to stakeholders.
- Experience working across accounts with sizeable budgets and multiple markets.
- Comfortable building strong working relationships, both internally and with clients.
- Ability to work at pace and retain a keen attention to detail.
- A willingness to travel (if and when required).
Skills
- Microsoft Dynamics Sales
- Microsoft Dynamics Service
- Microsoft Dynamics 365
- Business Analysis
- Systems Audits
- Requirements Gathering
- Process Mapping
- Functional Design Documentation
- Technical Design Documentation
- End User Acceptance Testing (UAT)
- End User Support Material Creation
- Training Material Creation
- Customization
- Configuration
- Development
- Microsoft Power Platform
- Microsoft PowerApps
- JavaScript
- Project Management
- Client Relationship Management
- Presentation Skills
- Demonstration Skills
- Attention to Detail
- Travel Willingness
- Love for sports
- Self-starting attitude
Location
- Global
Work Type
- Client-facing
- Full-time
Experience Level
- Senior
Education Level
- Microsoft Dynamics or Power Platform Certifications desirable
Salary/Compensations
- Discretionary bonus on company performance
- Performance reviews every 6 months with discretionary salary increases
Benefits
- Summer away days
- 23 standard days of holiday
- 1 Birthday holiday
- 2 holidays for a big life event
- 1 Admin Day holiday
- Office closure for Christmas
- Private Healthcare (Vitality) or Medicash scheme
- Mobile phone contribution
- Sport challenge contribution
- Gym membership contribution
- 1x Annual kit drops
About the Company
- Two Circles is a Sports & Entertainment Marketing business that grows audiences and revenues by understanding fans.
- They work with clients to help them understand and influence fan behavior across spending, attendance, channel response, and content consumption.
- Their platforms and services are trusted by over 1000 clients globally, including major sports and entertainment brands.
- The company has over 1000 employees across 15 offices worldwide.
- They work with sports and entertainment businesses of all sizes globally.
Equal Opportunity
- Two Circles is committed to creating a diverse environment and is proud to be an equal opportunities employer.
- All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
- They encourage all types of candidates to apply and request completion of an Equality & Diversity Monitoring Form.