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About the Role
DoubleVerify is a leading software platform for digital media measurement, data and analytics. DV's mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, publishers and digital ad platforms. This role is critical for servicing all aspects of customer accounts and relationships, overseeing campaigns from kick-off to billing, and collaborating with internal teams to deliver world-class customer service.
Responsibilities
- Deliver Operational Excellence and superior service across your accounts
- Establish contact reports including: QBR delivery, Monthly office hours, feature update meetings and education sessions
- Have strategic conversations during all applicable client touch points and regularly update manager with new information
- Execute against and maintain Strategic Account Plan for all Top Tier advertisers in your portfolio
- Keep abreast of industry & client specific news for Top Tier clients and proactively provide suggestions for optimizations and new product/feature opportunities
- Identify common questions, trends and challenges and establish an action plan to improve knowledge retention for specific clients
- Identify potential churn risks and escalate immediately to the appropriate salesperson and your manager, following the outlined churn process
- Provide updates monthly on important factors in churn
- Perform a monthly audit of your entire book of business and present it to your manager
- Clean-up AM dashboard on a weekly basis
- Upload all client related documents including reporting, marketing updates, and education sessions in Salesforce
- Completion of all internal tracker and status documents within designated timeframes
- Provide regular updates to clients, partners and internal stakeholders as needed and see through every issue until resolved
Requirements
- 2-4 years overall work experience
- 1-2 years of experience in Sales or Account Management with a deep understanding of the online advertising industry
- Direct experience working at one or more of the following: advertising agency, publisher, ad network or demand side platform
- Experience with Ad Serving technology
- Experience managing online media products and technologies such as experience with creative trafficking, campaign management, or ad serving
- Self-motivated, independent thinker and a team player
- Proven ability to handle multiple deliverables with tight deadlines, manage competing priorities, and consistently perform in high-pressure environments
- Ability to interact and communicate effectively with all levels of management including senior executive level
- Organized with a rigorous attention to detail, drive for excellence, and a positive “can-do” approach
- Passion and desire to play a key role in driving a new business to success in the advertising technology space
Skills
- Exceptional command of Microsoft Excel and PowerPoint
- Comprehensive understanding the online media marketplace
- Outstanding written and verbal communication skills
Experience Level
- 2-4 years overall work experience
- 1-2 years of experience in Sales or Account Management
Education Level
- Bachelor’s Degree from an accredited institution
Salary/Compensations
- $54,000 to $96,000
Benefits
- bonus/commission (as applicable)
- equity
- benefits
About the Company
- DoubleVerify is a leading software platform for digital media measurement, data and analytics.
- DV's mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, publishers and digital ad platforms.
- DV’s technology platform provides advertisers with consistent and unbiased data and analytics that can be used to optimize the quality and return on their digital ad investments.
- Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry.
- Learn more at www.doubleverify.com.
Equal Opportunity
- Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!