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About the Role
This role is designed to be the expert and leader in driving forward all aspects of adoption, product roadmap, information governance, working practices, enhancements, fixes and integrations for the firm's document management system (NetDocuments) and other associated systems. The role involves understanding how the firm uses documents across regions, practices, and support functions, and will be responsible for designing the support model, user adoption approach, and establishing a product team.
Responsibilities
- Define the vision and roadmap for the firm's Document Products, including NetDocuments and associated applications, creating a delivery plan.
- Establish and maintain relationships with key business and technology stakeholders to understand and anticipate the firm's needs.
- Form a strategic relationship with vendors ensuring early visibility of new features.
- Understand the competitor landscape and represent user needs at vendor-led product development and user experience workshops.
- Act as a change agent for NetDocuments, associated applications, and Information Governance, removing adoption barriers and ensuring minimal disruption during new functionality implementation.
- Understand commercial and contractual arrangements with vendors to maintain service levels and support commercial discussions and contractual changes.
- Own maintenance, bug fixing, and product backlog plans, prioritizing needs while balancing scope, budget, and time.
- Serve as a subject matter expert in NetDocuments and associated applications, making decisions regarding product capabilities and priorities, including market research and future firm needs.
- Understand and communicate implications of data retention, data residency, and jurisdictional legislation constraints when considering new features, integrations, and business processes.
- Participate in the Global Citizenship program.
- Perform other duties as assigned.
Requirements
- Has a legal industry background with significant exposure to lawyers and practices.
- Delivered business change and embedded adoption of new technology, processes, and services.
- Possesses the gravitas and credibility to operate at a senior level and interface with partners and senior business leaders.
- Demonstrates good commercial acumen and vendor management skills.
- Has experience of a product development lifecycle (analysis, design, development, testing, deployment, business change).
- Experience of Information or Data Governance and the implications of jurisdictional requirements.
- Has led successful teams in development and/or support roles.
- A consulting, business analysis, or business relationship management background is advantageous.
Skills
- Document management systems (NetDocuments)
- Product roadmap development
- Information governance
- Vendor management
- Product development lifecycle
- Data retention
- Data residency
- Jurisdictional legislation
- Commercial acumen
- Team leadership
Location
- London
Work Type
- Hybrid working (up to 40% remote, 60% office)
- Agile and flexible working patterns considered
Experience Level
- Senior level
About the Company
- The Information Technology department is responsible for the implementation, provision, and support of all Information and Technology services within the firm.
- The IT department is a Business Services function that supports and contributes to the objectives of the Legal practice.
- Members of this department are expected to be a part of the firm's culture and be committed to providing a high quality of service to our customers.
Equal Opportunity
- It is the policy of Hogan Lovells Cadwalader to provide equal opportunities for all employees in relation to recruitment, training and promotion. Decisions in these areas will be made only by reference to the requirements of the job and shall not be influenced by any consideration of racial or ethnic origin, religion, sex, gender and gender identity, age, sexual orientation, marital and civil partnership status, pregnancy or disability.
- Our goal is to embed flexibility across our business by giving everyone the opportunity to work in an agile way, whether as a regular pattern or on an ad hoc basis, and we will be happy to discuss this further.