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About the Role
As a Bank Customer Supporter, you will be part of a compassionate, community-focused team supporting residents in a vibrant Retirement Community. The role involves welcoming customers, providing reception support, creating and promoting engaging activities, and enabling residents to live life on their own terms.
Responsibilities
- Welcome customers and provide front of house reception support
- Create engaging individual and group activities that reflect personal interests
- Promote and review activities to help customers achieve their goals
- Support customers to connect with and feel part of their local community
- Enable customers to continue to live life on their terms
Requirements
- Ability to develop and lead activities that involve and inspire customers
- Strong interpersonal and customer care skills
- Confidence in prioritising tasks and meeting deadlines
- Basic Microsoft Word and Excel knowledge
- This role may require weekend working so a flexible approach is required
- NVQ Level 2 in Health and Social Care, or willingness to work towards it
- Must have the right to work in the UK
- Sponsorship is not available for this vacancy
- Requires safeguarding and pre-employment checks, including criminal records and overseas police checks if needed
Skills
- Interpersonal skills
- Customer care skills
- Activity development and leadership
- Task prioritization
- Meeting deadlines
- Basic Microsoft Word
- Basic Microsoft Excel
- Flexibility for weekend working
Location
- Goodwin Court, 52 Church Hill Road, East Barnet, Greater London, EN4 8FH
Work Type
- Bank
- Hours as and when required
Experience Level
- Experience as a Wellbeing Assistant, Activities Coordinator, supporting others to live their life to the fullest, or promoting independence is beneficial
Education Level
- NVQ Level 2 in Health and Social Care, or willingness to work towards it
Salary/Compensations
- £14.55 per hour
Benefits
- A variety of online discounts and rewards from major retailers
- Health and well-being plans
- A wide range of learning and development opportunities
About the Company
- Sanctuary Supported Living is a not-for-profit organisation that reinvests in its people and services.
- Recognised as the 2025 Housing with Care Employer of the Year.
- Committed to helping people grow, thrive, and feel valued.
- Celebrates individuality and the difference employees make.
Equal Opportunity
- Inclusion is one of our core values.
- Goal is to be a diverse, inclusive organisation where people thrive.
- Encourage and welcome applications from people from diverse backgrounds.
- Will make adjustments throughout the application process in line with Sanctuary’s commitment to its Disability Confident employer status.
- Work closely with the Home Office in order to prevent illegal working.
- An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.