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About the Role

The Senior Manager- UKI Applications is responsible for leading the operational management, governance, continual improvement, and strategic development of the organization's enterprise operational applications across the UK & Ireland. This role ensures applications remain secure, reliable, scalable, and aligned with business requirements, enabling frontline operations and support functions. The position involves leadership across UK&I application services, ensuring effective governance, continuous improvement, and support for evolving operational needs. It also provides expertise during the evaluation, design, implementation, and optimization of technology solutions, ensuring operational supportability and alignment with business objectives. As the leader of the UK&I Applications function, the role is accountable for developing a high-performing team, establishing operational standards, and ensuring consistent value delivery.

Responsibilities

Lead the UK&I Applications function, providing strategic and operational leadership for the organization's portfolio of operational applications.
Establish the vision, operating model, and standards for the UK&I Applications function, ensuring services align with business priorities and Technology objectives.
Develop and maintain the UK&I application portfolio, ensuring applications remain effective, scalable, supportable, and fit for purpose.
Provide leadership across the application lifecycle, ensuring operational readiness, resilience, and continual improvement are embedded into all services.
Champion best practice in UK&I application management, service delivery, and operational excellence.
Own the operational performance, administration, configuration, support, and continual improvement of UK&I applications within the function's portfolio.
Ensure UK&I applications achieve agreed service levels, operational performance, availability, and user satisfaction.
Establish and maintain effective operational processes covering application support, change management, release management, configuration management, and service transition.
Ensure UK&I applications remain resilient, maintainable, and capable of supporting business growth and operational change.
Lead the ongoing review of application performance, identifying opportunities to improve service quality, operational efficiency, and user experience.
Build trusted relationships across operational and support functions, acting as the primary Technology partner for operational applications.
Translate business challenges and operational requirements into practical, scalable technology solutions.
Provide UK&I application expertise throughout business initiatives, ensuring operational considerations are incorporated into solution design, implementation, and transition activities.
Support contract mobilization and demobilization activities by ensuring UK&I applications are configured, deployed, and supported to meet operational requirements.
Contribute to technology decision-making through practical operational insight, UK&I application expertise, and knowledge of business processes.
Maintain an understanding of operational capabilities, emerging business requirements, and technology opportunities to support continual improvement.
Establish and maintain governance, standards, processes, and operating practices for UK&I applications within the function's portfolio.
Ensure UK&I applications are appropriately documented, configured, and managed in accordance with Technology standards and organizational policies.
Promote consistency in system configuration, operational processes, documentation, testing, and service transition.
Ensure UK&I applications support regulatory, contractual, security, and compliance requirements.
Maintain oversight of application ownership, support models, operational dependencies, and key business processes.
Drive continual improvement across UK&I applications, identifying opportunities to simplify processes, improve user experience, and increase operational efficiency.
Develop and maintain structured processes for managing application enhancements, operational improvements, and technology requests.
Promote effective adoption of UK&I applications through appropriate guidance, documentation, knowledge sharing, and stakeholder engagement.
Support the evaluation of new capabilities, enhancements, and technologies, ensuring operational impact, supportability, and long-term sustainability are fully considered.
Encourage the effective use of automation, low-code technologies, and system capabilities to reduce manual effort and improve operational performance.
Develop effective relationships with software suppliers, implementation partners, and service providers.
Monitor supplier performance against agreed service levels and contractual commitments.
Support commercial discussions relating to UK&I applications, including licensing, renewals, service improvements, and future capability development.
Ensure suppliers contribute effectively to operational performance and continual improvement.
Lead, develop, and inspire the UK&I Applications team, creating a collaborative, high-performing, and customer-focused culture.
Define clear roles, responsibilities, and development pathways across the function.
Build organizational capability in UK&I application management, business analysis, systems administration, and operational support.
Promote knowledge sharing, continuous learning, and professional development across the team.
Ensure appropriate resourcing, prioritization, and workload management to support business objectives.

Requirements

Significant leadership experience within Technology, UK&I Applications, Business Systems, or Operational Systems.
Experience managing enterprise-scale business applications supporting operational environments.
Strong understanding of UK&I application lifecycle management, operational support, and continual improvement.
Experience leading multidisciplinary technology teams.
Excellent stakeholder engagement and influencing skills across operational and executive audiences.
Experience managing third-party software suppliers and technology partners.
Strong understanding of service management principles and operational governance.
Experience delivering technology-enabled business improvements.
Strong commercial awareness with the ability to balance operational requirements, business priorities, and technology capability.
Excellent communication, leadership, and decision-making skills.
Experience within Facilities Management, Aviation, or operational service industries (Desirable).
Experience with workforce management, enterprise asset management, CAFM, CMMS, or similar enterprise operational platforms (Desirable).
Knowledge of Microsoft Power Platform and automation technologies (Desirable).
Experience supporting enterprise technology implementations and operational transitions (Desirable).
Understanding of system integrations, APIs, and enterprise data flows (Desirable).
Familiarity with ITIL or equivalent service management frameworks (Desirable).

Skills

Application Lifecycle Management
Operational Support
Continual Improvement
Stakeholder Engagement
Influencing Skills
Supplier Management
Service Management Principles
Operational Governance
Technology-Enabled Business Improvements
Commercial Awareness
Communication Skills
Leadership Skills
Decision-Making Skills
Microsoft Power Platform
Automation Technologies
System Integrations
APIs
Enterprise Data Flows
ITIL
CAFM
CMMS

Location

Heathrow

Work Type

Hybrid (3 days in office/2 days remote)
Full-time (40 hours per week)

Experience Level

Senior Manager

Salary/Compensations

Competitive

Benefits

24/7 GP (for employee and immediate family)
Mental Health support and Life Event Counseling
Get Fit Programme
Financial and legal support
Cycle to work scheme
Perks at Work employee app (discounts, gift cards, cashback, exclusive offers, resources on various topics, urgent support services)

About the Company

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions.
Over 100,000 team members deliver essential services daily to make spaces cleaner, safer, and efficient, enhancing occupant experience.
ABM serves market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution.
With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions.
Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.
ABM: Driving possibility, together.

Equal Opportunity

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
Proud members of the Armed Forces Covenant Employer Recognition Scheme.