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About the Role
As a Night Operations Specialist, you will be the host of Bob W Berlin while the city sleeps. You will combine the responsibilities of a hotel night auditor with the hands-on mindset of our Operations team to ensure guests are well looked after and buildings are safe, quiet, and ready for the morning.
Responsibilities
- Provide world-class guest experiences, welcoming late arrivals and handling guest requests, room moves, lock-outs and access issues throughout the night.
- Act as the on-site point of contact for the remote Guest Success team for tasks requiring physical presence.
- Perform the night audit and prepare the property for the next day, including checking arrivals, room allocations, guest details, and special requests.
- Serve as the first responder for night-time emergencies, including fire alarms, medical situations, water leaks, power failures, and access issues.
- Conduct regular building walk-throughs to ensure properties are safe, quiet, tidy, and ready for the morning.
- Troubleshoot minor maintenance and technology issues, coordinating with external partners as needed.
- Complete light operational tasks during quieter hours, such as preparing arrivals, checking supplies, and spot-checking apartments.
- Prepare a clear handover for the morning team, ensuring incidents, guest cases, and open tasks are properly documented.
- Contribute to the improvement of night-time processes and SOPs by sharing insights and identifying opportunities.
Requirements
- Experience in hospitality, ideally as a Night Auditor, Night Manager, Front Office/Reception Agent or Guest Service Agent.
- Genuine passion for creating great guest experiences and making people feel welcome and safe.
- Calm and confident when things don't go according to plan, with strong problem-solving and decision-making skills.
- Comfortable working independently and taking full ownership of a night shift.
- Strong communication, prioritization, and attention-to-detail skills.
- Comfortable working with numbers and operational systems.
- Holds, or is willing to complete, First Aid and Fire Safety Assistant training.
- Fluent in English and German, both written and spoken.
- Based in Berlin and legally permitted to work in Germany.
- Available to work full-time night shifts from 23:00–07:30, Monday–Sunday, including weekends and public holidays, with two days off per week.
- A hands-on, proactive attitude.
Skills
- Problem-solving
- Decision-making
- Independent work
- Ownership
- Communication
- Prioritization
- Attention-to-detail
- Working with numbers
- Operational systems
- PMS (Mews, Apaleo, Opera is a plus)
- First Aid
- Fire Safety Assistant
- English fluency
- German fluency
Location
- Berlin
Work Type
- Full-time
- Night shifts
Experience Level
- IC1
Education Level
- First Aid certification (or willingness to obtain)
- Fire Safety Assistant training (or willingness to obtain)
Salary/Compensations
- €33,000 base gross salary
- Night-work supplement
Benefits
- Employee stock option plan
- Unlimited holidays
- Free nights and generous discounts at Bob W locations
- Oliva mental well-being platform access
- Sports compensation
- Monthly transport compensation
- Development and growth opportunities with a discretionary L&D budget
- Multicultural, diverse, and rewarding work environment
- Free occupational health examination for night workers
About the Company
- Bob W offers hotel-grade consistency with local character and unique surprises.
- Apartments are fully carbon offset and located in interesting European neighborhoods.
- The company focuses on five-star comfort, local flair, and sustainability.
Equal Opportunity
- We are an equal opportunity employer and value diversity at our company.
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.