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About the Role
This role involves creating clear, engaging, and accessible digital content for the Superannuation website, translating complex financial information into plain English to assist customers.
Responsibilities
- Lead the creation, review, and optimization of high-quality content across the Superannuation website.
- Write digital content that is clear, engaging, accessible, and customer-focused.
- Translate complex superannuation and financial information into plain English.
- Contribute to information architecture and site structure by recommending content groupings, page hierarchy, navigation labels, and pathways.
- Partner with Digital/UX and Product teams on content audits, journey mapping, and sitemap or page structure recommendations.
- Ensure content aligns with brand standards, legal and regulatory requirements, and digital content best practices.
- Apply UX writing principles, SEO best practice, and customer insights to improve readability, discoverability, and overall experience.
- Use in-house AI tools to support research, content development, and optimization while maintaining editorial quality, accuracy, and compliance.
- Manage stakeholder reviews, feedback, and content delivery across multiple initiatives.
Requirements
- A bachelor’s degree, or higher, in journalism, marketing, communications, or a related field.
- Experience in superannuation, financial services, or another highly regulated industry.
- At least 5 years’ experience writing for digital platforms, with demonstrated ability to simplify complex information.
- Exceptional writing, editing, and proofreading skills, with a high level of attention to detail.
- Appropriate approval to work in Australia.
- Willingness to complete a criminal & bankruptcy check prior to commencement of employment.
Skills
- UX writing principles
- SEO best practice
- Customer insights
- AI tools
Location
- Melbourne
- Sydney
- Brisbane
- Adelaide
Work Type
- Hybrid
- Fixed-Term Contract
Experience Level
- Senior
Education Level
- Bachelor's degree or higher
Benefits
- Professional development opportunities
- Interesting work
- Supportive leaders
- Vibrant and inclusive culture
- Career opportunities
- Benefits and rewards to enhance well-being
About the Company
- Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.
- With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.
- Marsh is committed to creating a diverse, inclusive and flexible work environment.
- Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.
Equal Opportunity
- Marsh is committed to creating a diverse, inclusive and flexible work environment.
- We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.