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About the Role

This role serves as the primary onsite supervisor for facilities operations, overseeing Firm employees and external vendor personnel, supporting day-to-day departmental operations, and ensuring facilities services are delivered effectively and in compliance with Firm policies. Flexibility to adjust hours as needed to support operating and business needs is required.

Responsibilities

Supervises the daily activity of department personnel during the evening shift and ensures operational needs are met in a timely, efficient, and service-oriented manner.
Serves as the primary onsite supervisor for approximately 25 staff members, including a core group of Firm employees and external vendor personnel.
Oversees second-shift facilities operations, including event breakdown, room resets, mail and supply support, and other departmental services required to maintain a high-quality office environment.
Ensures accurate and timely responses to requests for departmental services and escalates issues as appropriate.
Monitors time, attendance, overtime, and timesheet reporting to ensure accuracy and compliance with Firm policies and procedures.
Enforces departmental and Firm policies and serves as the go-to resource for staff regarding attendance, scheduling, operational questions, and day-to-day issue resolution.
Works closely with building staff and external vendors, including Swiss Post, to coordinate services and maintain continuity of operations.
Provides hands-on leadership to the team, working alongside staff as needed to support departmental workflows and address service needs.
Coordinates and oversees department projects, day-to-day operations, and long-range plans.
Recommends and implements changes and improvements in methods, procedures, and workflows to enhance efficiency, service delivery, and operational effectiveness.
Develops, communicates, and maintains departmental guidelines, procedures, and documentation, including refreshing documented processes and training materials as needed.
Leads training for team members on department procedures, service standards, and relevant technologies and systems.
Ensures current knowledge of Firm policies and practices, current knowledge of industry trends, and continued professional development for business services professionals.
Participates in the interviewing, selection, onboarding, and training process for department personnel.
Effectively utilizes the Firm’s performance management process to communicate expectations, monitor performance, provide coaching, and address performance concerns.
Recommends and participates in disciplinary procedures and initiates disciplinary actions in collaboration with the People Team, as appropriate.
Manages department finances responsibly and supports adherence to budget expectations.
Coordinates with internal stakeholders, vendors, and building management to resolve operational issues and support departmental objectives.
Uses department and building technologies effectively, including CAFM and related operational systems, to monitor work, support service delivery, and improve team performance.
Maintains regular and reliable physical presence to support the team, meet with internal clients and vendors, and use onsite equipment.
Complies with and understands Firm operations, policies, and procedures.
Performs other related duties as assigned.

Requirements

Knowledge of Facility Management operations, procedures, and best practices, preferably within a professional services or law firm environment.
Current knowledge of industry trends, building operations, and service delivery standards.
Thorough knowledge of relevant Firm computer software programs and operational systems, with the ability to learn new software and operating systems quickly.
Ability to supervise a blended team of internal staff and external vendor personnel and ensure service expectations, attendance standards, and Firm policies are consistently upheld.
Experience supporting automated processes and using technology to manage workflows, equipment, and service requests.
Ability to lead training initiatives and help maintain and improve departmental process documentation.
Knowledge of annual budget processes and ability to manage departmental resources responsibly.
Handles complex issues requiring independent judgment, sound decision-making, and appropriate escalation.
Flexibility to adjust hours and work the hours necessary to meet operating and business needs.

Skills

Strong leadership and accountability skills
Ability to supervise staff, delegate effectively, enforce policies, and address performance and attendance issues with professionalism and consistency.
Strong operational judgment and problem-solving skills
Ability to work independently, troubleshoot issues in real time, manage competing priorities, and take appropriate action in a fast-paced environment.
Strong communication and relationship management skills
Ability to work effectively with internal clients, building staff, vendors, and team members at all levels.
Strong organizational and technical skills
Close attention to detail
Ability to manage multiple workflows, maintain confidentiality, use departmental systems effectively, and support process improvement and training

Location

New York, NY

Work Type

Onsite
Full-time

Experience Level

Minimum eight years of related experience
Four years of supervisory experience
Experience with performance management evaluations
Relevant experience in facilities, office services, workplace operations, or a similar function within a law firm, professional services or other fast paced client facing environment.

Education Level

High School diploma or equivalent

Salary/Compensations

$105,000 - $120,000

Benefits

Competitive salaries
Year-end discretionary bonuses
Comprehensive health care (medical, dental, vision)
Savings plan/401(k)
Voluntary benefits
Generous paid time off
Paid leave options, including parental
In-classroom, remote, and on-demand learning and professional development opportunities
Robust well-being classes and programs
Opportunities to give back and make an impact in local communities

About the Company

Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world.
Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients’ legal issues.
We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other.
Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world’s major financial centers.
What makes Skadden special is our people and the culture, community and spirit of collaboration we have created.
We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do.
We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm's success.
Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals.

Equal Opportunity

Skadden is an Equal Opportunity Employer.
It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.
Applicants who require an accommodation during the application process should contact Alex Taylor at (212) 735-2176.