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About the Role
The Global Head of Analytical Editorial Operations sets the global strategy for LexisNexis' secondary content portfolio, ensuring its authority, currency, structure, and value in customer workflows and AI-generated answers. This role is accountable for the operating model that sustains the content and drives improvements in operational efficiency, revenue, margin, customer satisfaction, and answer-set quality. The incumbent will set the vision and operating model for GenAI-enabled Analytical content, including the Agentic Content Platform and GenAI-augmented content updating, ensuring responsible adoption at scale. The role also focuses on driving employee engagement, enabling high performance, innovating global tools and processes, setting organizational priorities, driving automation, and implementing global policies, metrics, and strategies.
Responsibilities
- Set the global strategy, operating roadmap, and priorities for Analytical Editorial Operations, ensuring consistent execution across a 150-person organization spanning Asia, North America, Pacific, and the UK
- Partner with Segments, Product, GTO, Data Science, Product Operations, and commercial leaders to improve the creation, delivery, and activation of global Analytical products
- Lead the global adoption and scaling of GenAI-enabled Analytical content capabilities, including the Agentic Content Platform, ACE, and GenAI-augmented content updating
- Transform Analytical content workflows to improve content currency, structure, discoverability, and operational efficiency while maintaining rigorous editorial quality and customer trust
- Prioritize content and workflow investments that improve the quality, relevance, completeness, and trustworthiness of answer sets in Protégé
- Own author and expert relationships for the Analytical portfolio, including recruitment and retention in partnership with Commercial, and the editorial standards that sustain external authority
- Establish global standards, governance, performance measures, and appropriate human-in-the-loop controls for GenAI-enabled editorial workflows, including quality assurance, content risk management, and escalation mechanisms
- Use customer feedback, editorial outcomes, usage data, and operational metrics to drive data-informed decisions and continuous improvement in content quality, customer experience, and operating performance
- Provide strategic insight, clear performance reporting, and recommendations on content systems, operating models, and global best practices to the SVP, Global Editorial Operations
- Lead global planning, resource allocation, and financial management for the Analytical organization, including budget management, cost projections, and investment priorities
- Build a high-performing, future-ready global workforce through talent development, reskilling, recruitment, change leadership, and global adoption of proven tools, processes, and best practices
- Set and execute the global strategy and operating roadmap for GenAI-enabled Analytical content, including the Agentic Content Platform, ACE, and GenAI-augmented content updating
Requirements
- At least 10 years’ experience leading a global operation at scale, including accountability for delivery, quality, and financial performance
- Experience supporting and interacting with diverse and high-level P&L stakeholders
- Experience managing budgets
- Experience leading through organizational transformation
- Strong process, engineering and systems orientation
- Experience operating global delivery models and managing vendor partnerships at scale
- Demonstrated experience leading AI, GenAI, automation, or other technology-enabled business transformation initiatives from strategy through scaled operational adoption
- Experience partnering with Product, Technology, Data Science, commercial, and operational teams to deliver customer-facing AI or digital-product outcomes
- Experience applying data, customer feedback, and quality measures to improve content, search, retrieval, or AI-generated answer experiences
- Legal-content, secondary-content, publishing, or information-services experience strongly preferred
- BA/BS + JD, MBA, other advanced degree or equivalent experience required
- Commercial fluency to make the case for content investments in revenue, retention, and product performance terms with Segments, Product, and Finance leadership
- Collaborative management style with ability to lead global cross-functional, team-based, deadline-intensive strategic initiatives and delivery
- Ability to build empirical cases linking content quality and coverage to product and customer outcomes, using retrieval performance, usage behavior, and customer research
- Excellent organization/project planning, time management, change management across multiple functional groups and departments, and delegation skills involving prioritizing and reprioritizing projects and managing projects of various costs, size and complexity
- Advanced problem-solving experience involving leading teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex issues; prior success extracting/translating findings into alternatives/solutions, identifying risks/impacts and to facilitate management decision making
- Strong interpersonal, communication, and presentation skills applicable to a wide audience including senior and executive management, customers, etc., including presenting information in a concise and effective manner to various departments
- Drive strategic projects, working cross-functionally to structure problems, analyze opportunities, and develop solutions and actionable recommendations and results through a rigorous, data-driven process
- Develop change management plans and drive business transformation efforts
- Gather and analyze data, formulate and test hypotheses, synthesize findings, develop go-forward plans and help drive and translate recommendations into results
- Motivate and inspire direct organization and peers
- Ability to influence others to work collectively toward short- and long-term goals
Skills
- AI
- GenAI
- Automation
- Technology-enabled business transformation
- Data analysis
- Customer feedback analysis
- Quality measures
- Content strategy
- Workflow optimization
- Project planning
- Time management
- Change management
- Problem-solving
- Interpersonal skills
- Communication skills
- Presentation skills
- Data-driven decision making
- Talent development
- Reskilling
- Recruitment
- Change leadership
Location
- Asia and Pacific (Australia, Hong Kong, India, Malaysia, New Zealand)
- North America (US and Canada)
- UK
Work Type
- Full-time
Experience Level
- Senior leadership
- 10+ years experience
Education Level
- BA/BS + JD, MBA, or equivalent experience
Salary/Compensations
- U.S. National Base Pay Range: $156,700 - $290,900
- Geographic differentials may apply
- Base Pay Range for CO is $156,700 - $290,900
- Base Pay Range for IL is $164,500 - $305,500
- Base Pay Range for Chicago, IL is $172,400 - $320,000
- Base Pay Range for MD is $164,500 - $305,500
- Base Pay Range for NY is $172,400 - $320,000
- Base Pay Range for New York City is $188,000 - $349,000
- Base Pay Range for Rochester, NY is $156,700 - $290,900
- Base Pay Range for OH is $148,800 - $276,300
- Base Pay Range for NJ is $198,044- $316,356
- This job is eligible for an annual incentive bonus
- Base Pay Range in Toronto, ON: $209,300 - $259,300 (CAD)
Benefits
- Appealing working prospect
- Numerous wellbeing initiatives
- Shared parental leave
- Study assistance
- Sabbaticals
- Country specific benefits
About the Company
- LexisNexis Legal & Professional serves customers in more than 150 countries with 11,800 employees worldwide.
- It is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
- The company has been a long-time leader in deploying AI and advanced technologies to the legal market.
- It deploys ethical and powerful generative AI solutions with a flexible, multi-model approach.
- The company employs over 2,000 technologists, data scientists, and experts.
- LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.
- As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
Equal Opportunity
- We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
- We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
- USA Job Seekers: EEO Know Your Rights.