Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Client Safety Program Lead, Permanent Full-Time role.
Rezi rewrites your resume against VHA Home HealthCare's job description. Free.
Tailor your resume to this Client Safety Program Lead, Permanent Full-Time role.
Rezi rewrites your resume against VHA Home HealthCare's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Client Safety Program Lead, Permanent Full-Time posting at VHA Home HealthCare — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Client Safety Program Lead, Permanent Full-Time posting at VHA Home HealthCare — free, in seconds.
About the Role
The Client Safety Program Lead provides organization-wide leadership for VHA’s Client Safety Program, focusing on preventing harm and supporting safe, high-quality care through a proactive, evidence-informed approach grounded in client safety science and high-reliability principles.
Responsibilities
- Leads VHA’s Client Safety Program, including development, implementation, evaluation, and continuous improvement to achieve quality and safety outcomes.
- Establishes and monitors client safety priorities, goals, indicators, and work plans.
- Provides organization-wide expertise, consultation, and influence on client safety, including systems thinking, just culture, psychological safety, human factors, and high reliability.
- Leads client safety governance, including chairing VHA’s Client Safety Committee.
- Monitors client safety trends, identifies risks and opportunities, and advances strategies to proactively prevent and mitigate harm and improve safety.
- Provides oversight of client safety incident management, including reporting, review, analysis, follow-up, and organizational learning.
- Develops, maintains, and delivers client safety education, including VHA’s incident management processes and Client Incident Module (CIM).
- Coordinates organizational readiness related to Accreditation Canada’s Required Safety Practices (RSPs) and supports implementation and ongoing compliance.
Requirements
- Master’s degree in a health-related field (e.g., Quality and Patient Safety, Public Health, Health Administration) or equivalent.
- Regulated health professional preferred.
- Recognized certification in patient/client safety required (e.g., Certified Professional in Patient Safety [CPPS]).
- Minimum five (5) years of progressive experience in patient/client safety within a healthcare setting.
- Demonstrated experience leading organizational patient/client safety programs and initiatives.
- Demonstrated experience leading incident review processes and implementing sustainable systems-level improvements.
- Experience leading Accreditation Canada readiness activities and supporting the implementation of safety-related practices.
- Strong knowledge of client safety science, safety culture, systems thinking, human factors, and high reliability principles.
- Experience developing safety frameworks, priorities, and work plans.
- Experience managing safety indicators, dashboards, and performance reports.
- Demonstrated ability to influence and lead across an organization without direct authority.
- Exceptional communication, collaboration, facilitation, and relationship-building skills.
- Strong data literacy and analytical skills.
Skills
- Client Safety Science
- Systems Thinking
- High-Reliability Principles
- Just Culture
- Psychological Safety
- Human Factors
- Incident Management
- Accreditation Canada Readiness
- Communication
- Collaboration
- Facilitation
- Relationship-building
- Data Literacy
- Analytical Skills
Location
- Ontario
Work Type
- Full-time
Experience Level
- Minimum five (5) years of progressive experience in patient/client safety within a healthcare setting.
Education Level
- Master's degree in a health-related field or equivalent
- Recognized certification in patient/client safety
Salary/Compensations
- $70,000 - $100,000
Benefits
- Benefits and pension plan for permanent eligible employees
- Compensation for education and professional development
- Comprehensive orientation and training
- Mentorship and peer support
- Career development opportunities
- Employee and family assistance program
- Wellness resources
- Perks & discounts
- Staff & service provider events
About the Company
- VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario.
- Our team is made up of close to 3,000 caring and committed professionals.
- VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.
Equal Opportunity
- VHA Home HealthCare (VHA) is a leading learning organization.
- VHA is committed to being an Equal Opportunity Employer.
- We champion inclusion and diversity in all parts of our organization.
- A diverse workforce is key to the ongoing and future success of VHA.
- We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience.
- VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups.