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About the Role

The Technology Support Analyst provides comprehensive technology support to the local office, covering software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone, and security systems. This role emphasizes delivering a high level of customer service, accurate reporting, and collaborative teamwork with local and central technology professionals.

Responsibilities

Respond to local and central telephone helpline, support tickets, and e-mail, assessing problems and offering assistance.
Log all calls into the Firm's call logging systems and resolve or escalate as appropriate.
Provide application support for both local installations and Citrix-based applications.
Assemble, install, configure, test, image, troubleshoot, and repair hardware and peripherals, including computers, printers, scanners, mobile phones, Wi-Fi capable devices, audio visual equipment, software, reprographic and cost recovery network interfaces, security network interfaces, and other required equipment and applications.
Provide assistance and advice on technology allowance purchases for attorneys.
Provide support, troubleshooting, and repairs for laptops and desktops.
Assist with remote site access.
Assist with Firm's audio visual set up requirements.
Assist with off-site technology set ups as required.
Maintain data room components and data closets, and troubleshoot networking issues in conjunction with the Technology Support Manager/Supervisor.
Support all personnel adds, moves, and changes.
Service, document, and provide loaner equipment in accordance with Firm policies.
Maintain accurate inventory records.
Establish and maintain effective working relationships with clients, attorneys, and business services professionals.
Ensure the security of the Firm’s systems by understanding risks and ensuring best practices are followed.
Help to maintain Firm policies and procedures in relation to computer technology.
Provide basic induction training on technology systems, mobile device usage, and basic software usage.
Maintain regular and reliable physical presence to address in-office technical issues and provide hands-on support to office personnel.
Provide a consistent and high level of customer service.
Demonstrate effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others.
Perform frequent physical exertion including walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis.
Manage Firm resources responsibly.
Comply with and understand Firm operation, policies, and procedures.
Perform other related duties as assigned.

Requirements

Thorough working knowledge of Microsoft Office Suite, Citrix, Windows and macOS environments, NetDocuments, iOS and Android mobile devices, DTE, and Litera Compare.
Ability to apply logic, reasoning, analysis, and interpretation skills to resolve problems.
Ability to maintain continuous concentration, alertness, and attention to detail.
Basic understanding of hardware and software used for building security systems.
Strong customer service skills.
Knowledge of relevant Firm computer software programs, with the ability to learn new software and operating systems.
Demonstrates effective interpersonal and communication skills, both verbally and in writing.
Ability to handle multiple projects and shifting priorities.
Ability to handle sensitive matters and maintain confidentiality.
Ability to organize and prioritize work.
Ability to work well in a demanding and fast-paced environment.
Ability to work well independently as well as effectively within a team.
Flexibility to travel.
Flexibility to adjust hours and work the hours necessary to meet operating and business needs.

Skills

Microsoft Office Suite
Citrix
Windows
macOS
NetDocuments
iOS
Android
DTE
Litera Compare
Hardware troubleshooting
Software troubleshooting
Network troubleshooting
Customer service
Interpersonal skills
Written communication
Verbal communication

Location

New York

Work Type

On-site
Full-time

Experience Level

Minimum of three years of related work experience
Two years of specialized technical training or an equivalent combination of education and experience

Education Level

High school diploma or equivalent

Salary/Compensations

$80,000 - $90,000

Benefits

Competitive salaries
Year-end discretionary bonuses
Comprehensive health care (medical, dental, vision)
Savings plan/401(k)
Voluntary benefits
Generous paid time off
Paid leave options, including parental
In-classroom, remote, and on-demand learning and professional development opportunities
Robust well-being classes and programs
Opportunities to give back and make an impact in local communities

About the Company

Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world.
Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients’ legal issues.
We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other.
Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world’s major financial centers.
What makes Skadden special is our people and the culture, community and spirit of collaboration we have created.
We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do.
We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm's success.
Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals.

Equal Opportunity

Skadden is an Equal Opportunity Employer.
It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.
Applicants who require an accommodation during the application process should contact Alex Taylor at (212) 735-2176.