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About the Role
POP MART is seeking a passionate and people-focused Assistant Store Manager to join their retail team in Sydney. This leadership opportunity involves supporting the management of a large-format, two-level retail environment and a team of approximately 25-30 employees, focusing on team development and commercial success.
Responsibilities
- Coach, motivate and develop a large and diverse retail team
- Support recruitment, onboarding and training activities
- Provide ongoing feedback, coaching and performance support
- Assist with formal performance management conversations when required
- Help build a positive, accountable and high-performing team culture
- Identify and develop future leaders within the store team
- Support achievement of sales targets and KPIs
- Analyse store performance and identify opportunities for improvement
- Create a customer-focused and sales-driven environment
- Utilise reporting tools, including Excel and Google Sheets, to support operational and commercial decision-making
- Support labour productivity through effective roster planning and workforce management
- Assist with roster planning and workforce management aligned to labour budgets
- Maintain inventory accuracy and store presentation standards
- Ensure policies, procedures and compliance requirements are met
- Support product launches, promotional events and peak trading periods
- Help coordinate operations across a large-format, multi-level retail environment
Requirements
- Experienced Assistant Store Manager, Retail Manager, Supervisor or 2IC with experience leading medium to large teams
- Passionate about customer experience and team development
- Confident coaching, training and leading others
- Experienced managing team performance and providing constructive feedback
- Commercially aware and KPI focused
- Comfortable using Excel and Google Sheets for reporting and workforce planning
- Organised, adaptable and solutions focused
- Comfortable working in fast-paced, high-volume retail environments
- Ready to lead larger teams and support the success of a flagship retail location
- Flexible availability across all 7 days is required
- Availability throughout peak trading periods, including November to January, is essential
- Full and permanent Australian working rights are required
Skills
- Customer experience
- Team development
- Coaching
- Training
- Leading others
- Performance management
- Commercial awareness
- KPI focus
- Excel
- Google Sheets
- Reporting
- Workforce planning
- Organisation
- Adaptability
- Solutions focused
- Retail operations
Location
- Sydney Flagship Store
Work Type
- Full-time
- Retail
Experience Level
- Assistant Store Manager
- Retail Manager
- Supervisor
- 2IC
Benefits
- Clear career progression opportunities
- Job security
- Monthly product incentives (post-probation)
- Monthly performance bonus
- Supportive, energetic and inclusive team culture
- Annual POP LAND (Beijing) pass
- A colourful, creative retail environment
About the Company
- POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry.
- Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
- POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system.
- Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.
- By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.
- As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world.
- Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
- POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.
- As we continue to expand across Australia and New Zealand, we're looking for a passionate and people-focused Assistant Store Manager to join our growing retail team.
Equal Opportunity
- POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
- As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.