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About the Role
POP MART is seeking an experienced and motivated Senior Sales Associate to join their growing retail team in Australia and New Zealand. This role is ideal for a strong retailer who enjoys taking ownership, leading by example, and supporting store leadership. You will act as a key support partner to the Store Manager and Assistant Store Manager, helping drive daily operations, uphold store standards, and confidently lead shifts when required.
Responsibilities
- Take ownership of daily store operations during assigned shifts
- Open and close the store in accordance with company procedures
- Act as the senior team member on duty when Store Management is not present
- Support the Store Manager and Assistant Store Manager in delivering key business objectives
- Make confident decisions and resolve operational or customer issues as they arise
- Ensure company policies, procedures and store standards are consistently upheld
- Lead by example in delivering exceptional customer service
- Build genuine connections with customers, fans and collectors
- Share product knowledge and introduce new collections with confidence
- Drive sales through upselling, cross-selling and customer engagement
- Handle customer enquiries and escalations professionally and effectively
- Support the onboarding and training of new team members
- Provide coaching and day-to-day guidance to Sales Associates
- Lead by example and set the standard for customer service and store execution
- Help foster a positive, accountable and high-performing team culture
- Support productivity and service standards during peak trading periods and major product launches
- Support inventory accuracy, stock management and merchandising standards
- Assist with stocktakes, deliveries and product launches
- Monitor store presentation and take ownership of maintaining a customer-ready environment
- Process transactions accurately and support loss prevention initiatives
- Ensure opening, trading and closing routines are completed accurately and on time
Requirements
- Minimum 2 years' retail experience in a fast-paced customer-facing environment
- Previous experience as a Senior Sales Associate, Keyholder, Team Leader or similar role highly regarded
- Experience opening and closing a retail store
- Demonstrated ability to support, coach and motivate team members
- Strong understanding of retail operations, customer service and store standards
- Ability to take accountability for store performance during assigned shifts
- Strong communication and organisational skills
- Full and permanent Australian working rights are required
Skills
- Customer service
- Leadership
- Decision making
- Problem solving
- Communication
- Organisation
- Coaching
- Upselling
- Cross-selling
- Customer engagement
- Inventory management
- Merchandising
- Loss prevention
Location
- Australia
- New Zealand
Work Type
- Full-Time
- Permanent
Experience Level
- Senior
Salary/Compensations
- $63,500 + Super + Monthly Incentives
Benefits
- Monthly product incentives (post-probation)
- Annual POP LAND (Beijing) pass
About the Company
- POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry.
- Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
- POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system.
- Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.
- By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.
- As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world.
- Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
- POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.
- Work with products customers genuinely love - collectors, fans and families
- Weekly new releases keep every day exciting and fast-moving
- Opportunity to develop leadership skills within a growing global business
- Job security with a rapidly expanding retail brand
- Supportive, energetic and inclusive team culture
- A colourful, creative retail environment
Equal Opportunity
- As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.