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About the Role
POP MART is seeking a passionate and people-focused Assistant Store Manager to join their growing retail team in Australia and New Zealand. This role offers an exciting opportunity for an experienced retail leader to coach teams, deliver exceptional customer experiences, and drive commercial results in a fast-paced environment.
Responsibilities
- Coach, motivate and develop team members
- Support recruitment, onboarding and training activities
- Provide ongoing feedback and performance support
- Help build a positive and high-performing team culture
- Support achievement of sales targets and KPIs
- Analyse store performance and identify opportunities for improvement
- Create a customer-focused and sales-driven environment
- Assist with roster planning and workforce management
- Maintain inventory accuracy and store presentation standards
- Ensure policies, procedures and compliance requirements are met
- Support product launches, promotional events and peak trading periods
Requirements
- An experienced Assistant Store Manager, Supervisor or 2IC
- Passionate about customer experience and team development
- Confident coaching and leading others
- Commercially aware and KPI focused
- Organised, adaptable and solutions focused
- Comfortable working in fast-paced retail environments
- Flexible availability across all 7 days is required
- Availability throughout peak trading periods, including November to January, is essential
- Full and permanent Australian working rights are required
Skills
- Customer experience
- Team development
- Coaching
- Leading
- Commercial awareness
- KPI focused
- Organised
- Adaptable
- Solutions focused
Location
- Australia
- New Zealand
Work Type
- Full-time
- Permanent
Experience Level
- Assistant Store Manager
- Supervisor
- 2IC
Salary/Compensations
- circa $68,000+
Benefits
- Monthly product incentives (post-probation)
- Monthly performance bonus
- Supportive, energetic and inclusive team culture
- Annual POP LAND (Beijing) pass
- A colourful, creative retail environment
- Clear career progression opportunities
- Job security with a rapidly expanding global brand
About the Company
- POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry.
- Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
- POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system.
- Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.
- By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.
- As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world.
- Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
- POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.
Equal Opportunity
- POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
- As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.