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About the Role
POP MART is seeking a passionate and people-focused Assistant Store Manager to join their retail team in Australia and New Zealand. This role offers an exciting opportunity for an experienced retail leader to support the leadership of a large-format retail environment and a team of approximately 20 employees, playing a key role in developing a high-performing team and driving commercial success.
Responsibilities
- Coach, motivate and develop a large and diverse retail team
- Support recruitment, onboarding and training activities
- Provide ongoing feedback, coaching and performance support
- Assist with formal performance management conversations when required
- Help build a positive, accountable and high-performing team culture
- Identify and develop future leaders within the store team
- Support achievement of sales targets and KPIs
- Analyse store performance and identify opportunities for improvement
- Create a customer-focused and sales-driven environment
- Utilise reporting tools, including Excel and Google Sheets, to support operational and commercial decision-making
- Support labour productivity through effective roster planning and workforce management
- Assist with roster planning and workforce management aligned to labour budgets
- Maintain inventory accuracy and store presentation standards
- Ensure policies, procedures and compliance requirements are met
- Support product launches, promotional events and peak trading periods
- Help coordinate operations across a large-format, multi-level retail environment
Requirements
- Experienced Assistant Store Manager, Retail Manager, Supervisor or 2IC with experience leading medium to large teams
- Passionate about customer experience and team development
- Confident coaching, training and leading others
- Experienced managing team performance and providing constructive feedback
- Commercially aware and KPI focused
- Comfortable using Excel and Google Sheets for reporting and workforce planning
- Organised, adaptable and solutions focused
- Comfortable working in fast-paced, high-volume retail environments
- Ready to lead larger teams and support the success of a flagship retail location
- Flexible availability across all 7 days is required
- Availability throughout peak trading periods, including November to January, is essential
- Full and permanent Australian working rights are required
Skills
- Customer experience
- Team development
- Coaching
- Training
- Leading others
- Performance management
- Commercial awareness
- KPI focus
- Excel
- Google Sheets
- Reporting
- Workforce planning
- Organisation
- Adaptability
- Solutions focus
- Fast-paced retail environments
Location
- World Square store
Work Type
- Full-time
- Permanent
- Retail
Experience Level
- Assistant Store Manager
- Retail Manager
- Supervisor
- 2IC
Benefits
- Weekly new releases
- Clear career progression opportunities
- Job security
- Monthly product incentives (post-probation)
- Monthly performance bonus
- Supportive, energetic and inclusive team culture
- Annual POP LAND (Beijing) pass
About the Company
- Founded in 2010, POP MART is a leading global pop culture and entertainment company.
- With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers.
- Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY.
- As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms, bringing joy to consumers around the world.
- POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.
Equal Opportunity
- As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.