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About the Role
This role oversees six high-volume stores across NSW and a team of approximately 70 employees. The focus is on elevating the customer experience, developing exceptional retail leaders, and enhancing the existing store portfolio through relocation and upgrade projects.
Responsibilities
- Inspire, coach and develop store managers and retail leaders across the region
- Create an engaging, positive and accountable culture where teams can thrive
- Build high-performing teams through effective recruitment, succession planning and talent development
- Celebrate success and recognise outstanding performance across the region
- Lead from the front through a visible and consistent store presence
- Drive sales, profitability and operational performance across the region
- Analyse business trends and implement strategies to maximise sales and productivity
- Partner with Store Managers to identify opportunities and improve store performance
- Deliver strong commercial outcomes while maintaining an exceptional customer experience
- Champion a customer-first culture across all stores
- Ensure stores consistently deliver an engaging and memorable brand experience
- Maintain exceptional visual merchandising, operational and presentation standards
- Drive execution of major launches, campaigns and key trading periods
- Develop future retail leaders through structured coaching and development
- Partner closely with Recruitment to attract, hire and retain top talent
- Support major store relocation and enhancement projects
- Contribute to the continued evolution of POP MART's retail business in Australia
Requirements
- Multi-site retail leadership experience across a network of stores
- A proven track record of leading and developing Store Managers
- Experience managing large and diverse teams, in a fast-paced environment
- Strong commercial acumen and customer focus
- Success operating within high-volume retail environments
- A highly visible and hands-on leadership style
- A passion for coaching, mentoring and developing future leaders
- Exceptional communication and stakeholder management skills
- The ability to balance people, performance and customer experience
- High energy and a genuine passion for creating engaging retail environments
- Full and permanent Australian working rights required
Skills
- People Leadership
- Talent Development
- Commercial Acumen
- Customer Experience Management
- Visual Merchandising
- Stakeholder Management
- Coaching
- Mentoring
Location
- NSW, Australia
Work Type
- Full-time
- Permanent
- Onsite
Experience Level
- Seasoned retail leader
- Multi-site retail leadership experience
Benefits
- Genuine career development opportunities within a growing international business
About the Company
- Founded in 2010, POP MART is a leading global pop culture and entertainment company.
- With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers.
- Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY.
- As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms, bringing joy to consumers around the world.
- POP MART is a global pop culture and art toy company dedicated to inspiring passion and bringing joy to fans worldwide.
- Renowned for its designer toys, collaborations, and immersive retail experiences, POP MART has expanded rapidly across international markets.
- The brand operates in 30+ countries, with 600+ retail stores and over 2,300 Robo Shops globally.
- POP MART continues to grow across Australia and New Zealand, strengthening its local team to support an engaging employee experience and scalable business operations.
- POP MART is entering the next phase of its retail journey in Australia.
Equal Opportunity
- POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
- As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.