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About the Role
POP MART is seeking an experienced, commercially minded, and people-focused Store Manager to lead one of its growing retail locations in Australia and New Zealand. This role is responsible for driving team performance, customer experience, operational excellence, and commercial outcomes in a fast-paced retail environment.
Responsibilities
- Recruit, coach, and develop high-performing teams.
- Create a positive, accountable, and customer-focused culture.
- Conduct regular performance and development conversations.
- Support succession planning and talent development.
- Deliver sales, wage, and KPI targets.
- Analyze store performance metrics and implement action plans.
- Drive productivity, profitability, and operational excellence.
- Manage inventory accuracy, deliveries, and stock control.
- Ensure compliance with company policies and procedures.
- Maintain exceptional visual merchandising and presentation standards.
- Lead successful execution of product launches and promotional campaigns.
- Lead from the front during daily trade.
- Deliver exceptional service standards.
- Create memorable experiences for collectors, fans, and customers.
- Foster a customer-first culture throughout the store.
Requirements
- An experienced Store Manager from a high-volume retail environment.
- A confident and engaging people leader.
- Commercially focused with a proven track record of delivering results.
- Skilled at coaching and developing teams.
- Organised, resilient, and adaptable.
- Passionate about customer experience and operational excellence.
- Flexible availability across all 7 days is required.
- Availability throughout peak trading periods, including November to January, is essential.
- Full and permanent Australian working rights are required.
Skills
- Team leadership
- Coaching
- Performance management
- Talent development
- Sales analysis
- KPI management
- Inventory management
- Stock control
- Visual merchandising
- Customer service
- Communication
Location
- Australia
- New Zealand
Work Type
- Full-time
- Retail
Experience Level
- Experienced Store Manager
Salary/Compensations
- $75k-$80k+
Benefits
- Work with products customers genuinely love
- Weekly new releases
- Clear career progression opportunities
- Job security with a rapidly expanding global brand
- Monthly product incentives (post-probation)
- Monthly performance bonus
- Supportive, energetic and inclusive team culture
- Annual POP LAND (Beijing) pass
- A colourful, creative retail environment
About the Company
- Founded in 2010, POP MART is a leading global pop culture and entertainment company.
- With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers.
- Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY.
- As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms, bringing joy to consumers around the world.
- POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.
Equal Opportunity
- POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
- As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.