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About the Role
The General Manager is responsible for overall branch leadership, ensuring strong operational performance, financial accountability, regulatory compliance, and delivery of exceptional customer service. This role develops and supports employees, drives branch profitability, manages customer and employee escalations, and ensures alignment with company goals, policies, and standards.
Responsibilities
- Oversee daily branch operations and performance, ensuring alignment with business goals, sales targets, revenue budgets, and KPIs, while fostering a high-performance, inclusive, and accountable work environment.
- Grow, train, and develop management and staff, ensuring all employees are well-versed in safety protocols, company policies, and procedures, with training records properly maintained.
- Ensure branch compliance with local, state, and industry regulations, including licensing requirements, safety standards, and business laws.
- Manage customer escalations, employee relations matters, and operational challenges, ensuring timely resolution while maintaining high service standards and customer satisfaction.
- Handle escalated customer issues and incidents, uphold company service standards, and work to maximize branch profitability and overall performance.
- Partner with regional leadership to execute company initiatives, support growth objectives, and drive continuous improvement within the branch.
Requirements
- Must be 21 years of age or older.
- Possess a valid driver’s license and have 3+ consecutive years of driving history as driving a company vehicle is an essential function of this role.
- Earn and maintain state-required training and pest control licensing if applicable (provided).
Skills
- Leadership
- Operational Performance
- Financial Accountability
- Regulatory Compliance
- Customer Service
- Employee Development
- Profitability Management
- Escalation Management
- Company Goal Alignment
- Sales Target Achievement
- KPI Management
- Safety Protocol Knowledge
- Company Policy Adherence
- Procedure Knowledge
- Training Record Maintenance
- Compliance with Local Regulations
- Compliance with State Regulations
- Compliance with Industry Regulations
- Licensing Requirement Adherence
- Safety Standard Adherence
- Business Law Adherence
- Customer Issue Resolution
- Employee Relations Management
- Operational Challenge Management
- Service Standard Maintenance
- Customer Satisfaction Maximization
- Company Initiative Execution
- Growth Objective Support
- Continuous Improvement Driving
Location
- 4 Westchester Plaza Elmsford, New York 10523
Work Type
- Full-time
Experience Level
- 2+ years of management experience in the pest control industry
Education Level
- Bachelor’s degree in a related field
- High School Diploma or GED
Salary/Compensations
- $85,000 - $105,000
Benefits
- Competitive pay
- Full benefits
- Weekly Pay – get paid every Friday!
- Paid sick and vacation time
- 10 company-paid holidays
- Comprehensive benefits package including medical, dental, and vision options.
- 401(k) with a competitive match.
- Access to the Employee Assistance Program (EAP).
- Discounted pest control services for employees and their friends
About the Company
- The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country!
- Our mission is to create the world’s happiest family, and our purpose is to spread happiness.
- We do this by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family.
Equal Opportunity
- EcoShield is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
- The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.