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About the Role
The Service Manager leads Field Managers and Service Technicians responsible for executing daily routes and delivering services to our recurring customer base. This role is accountable for hiring, training, and developing a high-performing service team focused on exceptional customer experience and identifying opportunities that support business growth.
Responsibilities
- Recruit, onboard, train, coach, and develop Service Technicians to support team performance, employee engagement, and operational goals.
- Provide ongoing field coaching, performance feedback, and accountability to ensure team members meet service quality, productivity, safety, and customer experience expectations.
- Monitor operational performance, including route efficiency, service completion, customer retention, inventory utilization, and service quality metrics to identify opportunities and improve execution in partnership with Field Managers, Technicians and Sales.
- Support field operations as needed by running service routes, auditing daily service tickets, assisting with incident reporting, managing expenses within budget, and participating in weekly leadership meetings.
- Make day-to-day operational decisions related to service delivery, scheduling priorities, customer escalations, and resource allocation within established guidelines.
- Promote adherence to company safety standards, policies, and regulatory requirements while ensuring service teams operate in a safe and compliant manner.
Requirements
- 2+ years of pest control experience and previous management experience preferred.
- Must be 21 years of age or older.
- Possess a valid driver’s license and have 3+ consecutive years of driving history as driving a company vehicle is an essential function of this role.
- Earn and maintain state-required training and pest control licensing if applicable (provided).
- Capable of regularly lifting up to 50 pounds, with occasional heavier lifting.
- Requires clear vision for both close and distant tasks, with adjustable focus.
- Must be able to stand for long periods, perform physical tasks, and manage repetitive motions.
- Exposure to pesticides, chemicals, pests, mold, allergens, and structural hazards; safety gear required.
- Moderate noise level in the work environment.
- Potential exposure to pests, mold, allergens, and structural hazards; safety gear required.
Skills
- Customer experience
- Business growth
- Team performance
- Employee engagement
- Operational goals
- Service quality
- Productivity
- Safety
- Route efficiency
- Service completion
- Customer retention
- Inventory utilization
- Service quality metrics
- Sales
- Field operations
- Incident reporting
- Expense management
- Leadership
- Service delivery
- Scheduling
- Customer escalations
- Resource allocation
- Safety standards
- Company policies
- Regulatory requirements
- Compliance
Location
- 103 Comac Street Ronkonkoma, New York 11779
Work Type
- Full-time
Experience Level
- Management experience preferred
- 2+ years of pest control experience
Education Level
- High School Diploma or GED
Salary/Compensations
- $70,000 - $75,000
Benefits
- Competitive pay
- Full benefits
- Weekly Pay
- Paid sick and vacation time
- 10 company-paid holidays
- Medical options
- Dental options
- Vision options
- 401(k) with a competitive match
- Employee Assistance Program (EAP)
- Discounted pest control services for employees and their friends
About the Company
- The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country!
- Our mission is to create the world’s happiest family, and our purpose is to spread happiness.
- We do this by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family.
Equal Opportunity
- EcoShield is an equal opportunity employer, committed to diversity and inclusion.
- We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
- The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.