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About the Role
Kinetix is seeking a Security Success Analyst to support and expand client cybersecurity services through relationship management, technical execution, and strategic security guidance. This role involves partnering with clients and internal teams to coordinate cybersecurity services, lead strategy sessions, manage deliverables, and support incident response.
Responsibilities
- Partner with the Security & Compliance Lead to support Cybersecurity Services clients across all service tiers.
- Lead recurring client security strategy sessions and manage deliverables including bi-annual strategy sessions, security training, and vulnerability identification efforts.
- Support policy development, remediation planning, security awareness initiatives, and coordinated guidance between Cyber74, Kinetix, and clients.
- Oversee Cybersecurity Services delivery by managing the Security ConnectWise board and tracking deliverables, progress, and issues.
- Execute and coordinate ransomware detection and response activities, vulnerability assessments and remediation, security policy and compliance documentation, business continuity and disaster recovery guidance, and support for compliance tools and audit frameworks.
- Maintain accurate documentation of client security systems and configurations.
- Collaborate with Projects, Onboarding, Client Success, and Responsive Support teams on security-related escalations, incidents, and client-specific concerns.
- Participate in incident response and cybersecurity awareness initiatives for internal and external stakeholders.
- Manage delivery metrics, OKRs, and ARIS reporting, communicate status to stakeholders, and identify opportunities to expand client engagement with Cybersecurity Services.
Requirements
- 3–5+ years of IT experience, preferably in a client-facing or service delivery capacity.
- 2+ years of cybersecurity and compliance experience.
- Strong knowledge of cybersecurity frameworks, risk management, and compliance best practices.
- Experience with vulnerability management, policy implementation, and security awareness training.
- Proficiency managing Windows, macOS, cloud, and networking environments.
- Industry certifications such as Security+, A+, or Network+.
- Demonstrated success managing client relationships and driving service excellence.
- Strong organizational and process-management skills with the ability to balance strategic thinking and tactical execution.
- Excellent verbal, written, and interpersonal communication skills.
- Collaborative, service-driven approach with strong attention to detail and quality.
Skills
- Client communication
- Cybersecurity expertise
- Compliance expertise
- ConnectWise boards
- Vulnerability management
- Security and compliance documentation
- Windows environments
- macOS environments
- Cloud environments
- Networking environments
- Incident response
- Remediation
- Risk management
- Policy implementation
- Security awareness training
- Ransomware detection and response
- Business continuity
- Disaster recovery
- Compliance tools
- Audit frameworks
- ARIS reporting
Location
- US
- Remote
Work Type
- Full-time
- Remote
Experience Level
- 3-5+ years IT experience
- 2+ years cybersecurity and compliance experience
Salary/Compensations
- $80,000
Benefits
- Comprehensive health benefits
- Retirement planning with employer match
- Learning and development support
- Flexible work options
About the Company
- Kinetix, a New Charter Technologies company, is a fast-growing managed service provider supporting startups across the Bay Area, New York, and beyond.
- Named a Best Place to Work five times by the San Francisco Business Times.
- Known for both the work we do and the way we support our people.
- Focuses on helping clients grow and creating an environment where the team can do the same.
- Growth is built into how we operate.
- Invests in people through ongoing learning, regular feedback, and clear career paths.
- Provides support, tools, and flexibility for employees to do their best work.
- Stays connected and ensures everyone feels part of the team, even in a distributed environment.
- Offers opportunities to connect through team events, recognition programs, and shared goals.
Equal Opportunity
- Kinetix, a New Charter Technologies company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer.
- Kinetix employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.