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About the Role
The Guest Services Representative will assist guests efficiently, courteously, and professionally in all front office related functions. This role covers all aspects of the front office when the General Manager is not present.
Responsibilities
- Ensures reservations are taken correctly and courteously
- Represents hotel in a professional and courteous manner, checks guests in and out in a timely and efficient manner
- Available at all times to deal with guest issues in a professional manner
- Notifies General Manager or equivalent immediately of any guest, employee, or cash concerns
- Provides guidance to property staff as needed
- Ensures compliance of safety and security standards
- Reports to Regional Operations Manager in General Manager’s absence
- Responsible for bank deposits in General Manager’s absence
- Identifies and follows up on life/safety issues and inspection issues
- Notifies General Manager or equivalent immediately of any safety and/or security violations of policy
- Leaves all desk and office areas in a clean and neat manner
- Takes responsibility for ensuring that property is always clean and free of any trash and debris
Requirements
- Possesses a valid driver’s license, current auto insurance and a functioning automobile
- Ability to read, understand, and interpret information found in a variety of reports and other internal hotel information
- Read, speak, write and understand the English language to interact with guests, staff, handle administrative duties, etc.
- Sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage and count and balance a cash bank, etc.
- Possesses thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, upselling techniques, to ensure the effective operation of the front office and related departments
- Possesses the knowledge and ability to perform a variety of front office and related positions in response to business needs
- Ability to compose and express thoughts concisely to ensure effective communication
- Ability and flexibility to work long hours on a regular basis and as business conditions demand
- Ability to manage multiple activities often in stressful situations with time constraints
- Ability to use time management skills to effectively get tasks accomplished
- Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems
- Must be able to exchange accurate information with employees/vendors
- Travel to other properties within the market and to the bank
Skills
- Computer operating system proficiency
- General computer proficiency
- High level of service
- Effective staff training
- Proficient problem solving
- Effective cost controls
- Extensive use of hands and fingers for manipulation of keyboard, answering phone calls, calculator, copy machine, computer printer and other office productivity machinery
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Location
- 7812 Clock Tower Drive
- Austin, Texas 78753
Work Type
- Full-time
Experience Level
- Entry Level
Benefits
- Easy to follow training programs & supportive team throughout the onboarding process
- Health, dental, vision, life and disability insurance for full-time employees
- 401k with company match
- PTO for full-time employees
- Weekly payroll
About the Company
- Committed to bringing passion and customer focus to the business.