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About the Role
We are looking for an enthusiastic and keen individual to fill the role of Assistant Store Manager for our Lindt Chocolate Shop in Masonville. The ideal candidate must possess strong communication skills and a passion for sales and merchandising.
Responsibilities
- Assist with the management of the daily operations of the Lindt Chocolate Shop
- Support the generation and growth of corporate sales
- Uphold the values of exemplary customer service by modeling appropriate behaviours and establishing clear service standards
- Monitor sales performance and labour requirements daily to maximize store profitability without compromising customer service
- Assist with recruitment activities including interviewing and hiring Retail Sales Associates
- Supervise store employees to maximize customer service, sales, and profitability
- Support training on sales techniques and product knowledge
- Order merchandise and supplies in a timely manner with a focus on inventory management and loss prevention
- Reconcile daily cash with sales receipts and complete daily paperwork, payroll, accounting, and store administration tasks
- Develop and apply in-depth knowledge of products and sales data to achieve sales targets while controlling expenses
- Support ongoing performance management, including assisting with employee performance reviews
- Maintain store merchandising presentation in line with company standards
- Maintain high standards for cleanliness and food and product safety
- Manage cash handling, inventory ordering, and related retail administrative duties
Requirements
- Post-secondary education
- Minimum of five years of experience in retail sales, including management or supervisory experience
- Experience in inventory control and order management
- 1 to 2 years of experience in a retail management role with 2 to 5 years of overall retail experience
- Previous experience in the hospitality or restaurant industry, preferred
- Knowledge of barista work and gelato or ice cream products, an asset
- Previous experience in merchandising or visual presentation
- Ability to multitask and manage multiple priorities in a fast-paced environment
- Excellent customer service and sales skills
- Strong oral and written communication skills
- Strong computer proficiency in MS Office
- Demonstrated ability to go above and beyond to deliver exceptional customer service
- Passion for chocolate
Skills
- Sales
- Merchandising
- Communication
- Customer Service
- Inventory Management
- Loss Prevention
- Cash Handling
- MS Office
Location
- Masonville
Work Type
- Full-time
Experience Level
- Management
- Supervisory
Education Level
- Post-secondary education
Salary/Compensations
- $47,000 - $60,000 CAD per annum
- 10% performance-based bonus
Benefits
- Health and Dental Plan
- Retirement Savings Plan
- Employee Assistance Program
- Corporate Gym Discount Rates
- Wellness Program
- Chocolate
About the Company
- Join our winning culture and become part of our team of passionate and dynamic individuals in our journey to become the leader in the Canadian chocolate market.
- Our environment characterizes personal commitment, drive, initiative and entrepreneurial spirit, working together as one team to reach outstanding results.
- We encourage, recognize and reward innovation, personal initiative, leadership and accountability throughout the organization.
- We are recognized as a Great Place to Work so come and grow your career with us, it’s a pretty sweet deal.
- Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world.
- During more than 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents.
Equal Opportunity
- Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information.