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About the Role
The Lead Payroll Specialist will serve as the local representative of the Payroll Department for Abercrombie & Fitch stores in the United Kingdom, supporting payroll and compliance processes. This role acts as the primary contact for associate inquiries and third-party communications, researching and resolving issues in accordance with local laws. The position reports to an EMEA Payroll Sr. Manager and is based in the London office.
Responsibilities
- Perform end-to-end payroll validation, including pre- and post-payroll audits, variance analysis, and reconciliation of payroll outputs.
- Leverage data analysis to identify trends, discrepancies, and improvement opportunities across payroll processes.
- Act as a subject matter expert for payroll and HR systems, supporting issue resolution, data integrity, and continuous improvement.
- Support payroll-related projects and system implementations, including process changes, testing, and go-live activities.
- Ensure alignment with internal audit requirements and company policies, identifying and mitigating payroll risks.
- Maintain and update payroll procedures and documentation.
- Take ownership of complex payroll issues, ensuring timely resolution and appropriate escalation.
- Support additional EMEA payrolls as needed, ensuring alignment with regional standards and practices.
Requirements
- Completed Bachelor's degree, four-year equivalent, and/or finished apprenticeship.
- 4+ years United Kingdom Payroll experience.
- Proficient in country laws pertaining to payroll, including tax, social insurance, work rules, and statutory reporting.
- Understanding of local custom vs. local requirements and ability to consider business needs.
- Ability to execute tasks and meet critical deadlines accurately and efficiently in a fast-paced, changing environment while managing multiple priorities.
- Superior customer service delivery when communicating with associates and resolving payroll concerns.
- Ability to balance timely resolution with quality responses, demonstrating empathy.
- Actively and thoroughly investigates payroll issues and/or changes and actions them appropriately.
- Communicates effectively and approachably with all levels of the business.
- Timely and appropriate escalation of payroll issues to supervisor.
- High level of attention to detail and meticulous follow-through.
- Flexibility to adapt to changing business requirements and expectations.
- Collaborative approach to work and ability to build strong partnerships.
- Self-motivated, self-starting, and creative thinker with resilience in problem-solving.
- Ability to work with highly confidential payroll and compensation data with integrity, discretion, and professionalism.
- Ability to remain objective and unbiased when handling sensitive information.
Skills
- Payroll validation
- Data analysis
- Excel
- Reporting tools
- Payroll systems (e.g., ADP GlobalView, Workday)
- HR systems
- UAT (User Acceptance Testing)
- Customer service
- Communication
- Attention to detail
- Problem-solving
Location
- London, United Kingdom
Work Type
- Onsite
- Full-time
Experience Level
- 4+ years United Kingdom Payroll experience
Education Level
- Bachelor's degree or equivalent
- Finished apprenticeship
About the Company
- Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories for kids through millennials.
- The company operates a family of brands, including Abercrombie brands and Hollister brands.
- A&F Co. operates stores across North America, Europe, Asia, and the Middle East, as well as e-commerce sites.
Equal Opportunity
- ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.