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About the Role
The Receptionist is responsible for exceptional customer service and will be the first point of contact for clients and visitors. The ideal candidate will have a professional demeanor and perform well in a fast-paced environment. The scheduled shift is Monday to Friday, 7:45 a.m. to 4:45 p.m.
Responsibilities
- Meet and greet all incoming visitors and clients.
- Offer refreshments to visitors and ensure they are comfortable.
- Answer all inquiries from visitors or employees.
- Enter visitor lists into the building visitor system.
- Direct visitors or clients to the appropriate contact.
- Coordinate with the lobby desk for all firm functions.
- Answer and direct all phone calls, including internal hotlines.
- Assist with urgent requests such as guest wireless and mother’s room codes.
- Send welcome packages including directions to the office and support locations.
- Escort visitors to meeting rooms or host locations.
- Provide tours where applicable.
- Assist with coat check, luggage, and arranging taxis.
- Conduct daily audits of temporary badges and follow up on non-returned badges.
- Review and adhere to Opensity Solutions and client policies and procedures, including safety regulations.
Requirements
- 2-3 years’ experience working in a service industry (Hotel, Restaurant, Hospitality, Event Planning preferred).
- Strong technical skills (Microsoft Office Suite, Google Docs, audio/visual equipment).
- Able to stand for extended periods of time.
- Works well in a fast-paced environment.
- Good listening and professional demeanor.
- Able to navigate clients of every professional level.
- Maintain an elevated level of professional appearance and demeanor.
- Ability to lift or move 40 lbs. or greater.
- Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
- Ability to walk, bend, kneel, stand or sit for an extended period of time.
Skills
- Client first mentality
- Demonstrates accuracy and attention to detail
- Detail oriented with the ability to multitask
- Solid decision-making skills
- Ability to meet deadlines and work under pressure
- Excellent verbal and written communication skills
- Actively listen and identify both spoken and unspoken needs
- Ability to use technology
- Prioritizing
- Flexibility
- Adaptability
Work Type
- Full-time
Experience Level
- 2-3 years
Salary/Compensations
- $24.70 - $27.40 USD per hour
- May be eligible for an annual bonus
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Paid Time Off (PTO)
About the Company
- Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms.
- Opensity provides integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth.
- Capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.
- Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
Equal Opportunity
- Opensity is committed to fostering an inclusive, equitable, and accessible workplace.
- We believe diverse perspectives strengthen our teams and the work we do for our clients.
- Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.
- We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.
- Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.