Customer Service - Donor Support Technician at CSL | Austin, TX, US | Rezi

Customer Service - Donor Support Technician at CSL

Customer Service - Donor Support Technician

CSL · Austin, TX, US

1 months ago

Customer Service - Donor Support Technician

CSL · Austin, TX, US

a month ago
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About the Role

CSL Plasma operates a large network of plasma donation centers and is seeking individuals to prepare donors, equipment, and the pheresis process. This role involves monitoring donors, maintaining equipment, and ensuring accurate data recording while adhering to safety and confidentiality protocols.

Responsibilities

  • Prepare the donor, donor area, and equipment for the pheresis process.
  • Prepare the autopheresis machine for the pheresis process.
  • Monitor the donor and pheresis process, responding to alarms and signals.
  • Disconnect the donor upon completion of the process.
  • Maintain awareness of donor reactions and notify appropriate staff.
  • Use a Personal Digital Assistant (PDA) to record incidents, machine alerts, alarms, volume variances, and donor adverse events.
  • Use PDA to link equipment and soft goods to the appropriate donor.
  • Alert Group Leader or Supervisor of donor flow issues.
  • Ensure accurate recording of donor data in the electronic donor information management system.
  • Understand policies and procedures for hyper immune programs.
  • Maintain a clean and efficient work environment with adequate supplies.
  • Follow all Health Safety & Environmental (HSE) and OSHA policies and procedures.
  • Promote safety in all actions.
  • Maintain confidentiality of all personnel, donor, and center information.
  • May be cross-trained in other areas.
  • Perform job-related duties as assigned.

Requirements

  • High school diploma or equivalent required.
  • Minimum of three (3) months' work experience, preferably in a medical or health provider environment or equivalent combination of education and experience.
  • Must be able to perform basic math calculations.
  • Different qualifications or responsibilities may apply based on local legal and/or educational requirements.

Skills

  • Bilingual skills may be required.

Experience Level

  • Minimum of three (3) months’ work experience

Education Level

  • High school diploma or equivalent

Benefits

  • For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.

About the Company

  • CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe.
  • CSL Plasma is a subsidiary of CSL, a global biopharma company.
  • Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries.
  • The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people.
  • Learn more about CSL Plasma here https://www.cslplasma.com/ and CSL, CSL Behring, CSL Seqirus and CSL Vifor here https://www.csl.com/.
  • Learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor here at https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.

Equal Opportunity

  • CSL is an Equal Opportunity Employer.
  • If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.