Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Envision Solutions Technical Lead role.

Rezi rewrites your resume against CoStar's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Envision Solutions Technical Lead posting at CoStar — free, in seconds.

About the Role

The Envision Solutions Technical Lead is a versatile member of the Client Services team responsible for helping homebuilder clients successfully implement, use, and troubleshoot Envision and other Zonda solutions. The role combines client relationship management, software implementation, technical troubleshooting, data analysis, training, and process improvement. This person serves as a key client and internal resource, working across Client Services, Product, Engineering, Data Services, Customer Support, and client technology teams. The ideal candidate is customer-focused, technically capable, inquisitive, and comfortable moving between strategic client conversations and hands-on problem solving.

Responsibilities

Lead and support client implementations, including configuration, requirements gathering, testing, training, launch readiness, and ongoing adoption.
Lead assigned client engagements and serve as a technical resource across implementations, helping manage priorities, delivery, issues, and expectations.
Understand client business processes and translate requirements into product, configuration, data, and integration needs.
Advise clients on product capabilities, new features, enhancements, and opportunities to improve their use of Zonda solutions.
Serve as an escalation resource for complex client, product, data, and integration issues.
Investigate and troubleshoot data discrepancies, configuration issues, data loads, file-based feeds, APIs, database updates, and other system-to-system processes.
Review and validate client data, including product, option, pricing, configuration, and related builder data.
Trace issues across systems and work with internal teams, client technical teams, and third-party vendors to identify root causes and drive resolution.
Translate technical findings into clear explanations, recommendations, and action plans for both technical and non-technical audiences.
Work with internal teams to ensure quality, timely delivery and a high level of client satisfaction.
Identify opportunities to improve Client Services processes, documentation, troubleshooting guides, implementation resources, templates, reports, and workflows.
Use AI-assisted tools and automation where appropriate to improve analysis, troubleshooting, documentation, and team efficiency while validating results.
Take ownership of high-priority or complex needs and provide flexible support across Client Services based on team and client priorities.
Maintain implementation and client activity in the team's systems and tools.
Travel approximately 5-10% as needed.

Requirements

5+ years of experience in SaaS implementation, client services, technical account management, customer success, business systems, data operations, or a related field.
Experience with XML, JSON, APIs, web services, CSV, SQL, databases, or other structured data and integration methods.
Strong project management and coordination skills, including experience managing multiple clients or projects concurrently.
Strong analytical and problem-solving skills with the ability to independently work through complex or ambiguous issues.
Technical aptitude and the ability to understand data integrations, APIs, file exchanges, databases, and system-to-system data movement.
Comfort working with detailed datasets and identifying errors, patterns, missing information, and inconsistencies.
Strong client-facing communication skills and the ability to communicate effectively with both technical and non-technical audiences.
Experience gathering requirements, coordinating implementation activities, and driving work to completion.
Experience providing software or product training to clients.
Ability to work effectively with remote clients and cross-functional teams in a fast-paced environment.
Comfort adopting new technologies, including AI-assisted tools, to improve analysis and operational efficiency.

Skills

XML
JSON
APIs
Web services
CSV
SQL
Databases
Structured data
Integration methods
Project management
Client relationship management
Software implementation
Technical troubleshooting
Data analysis
Training
Process improvement
AI-assisted tools

Location

Remote

Work Type

Full-time

Experience Level

5+ years of experience

Education Level

Bachelor's degree in a related field or equivalent work experience

Benefits

Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Virtual and in person mental health counseling services for individuals and family
Commuter and parking benefits
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
Access to CoStar Group’s Employee Resource Groups
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

About the Company

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.
Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.
We’ve continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.
We continue that effort today and are always working to improve and drive innovation.
This is how we deliver for our customers, our employees, and investors.
By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
Zonda is redefining the future of housing.
Situated at the heart of the fast-growing real estate industry, we combine data, technology, and industry expertise to help shape the future of real estate and homebuilding.

Equal Opportunity

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing