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About the Role

The Field Service Productivity Coordinator is responsible for end-to-end execution and coordination of CE operational support activities that directly enable service readiness, equipment uptime, and customer satisfaction. This role operates with moderate autonomy, applies established CE processes and BKMs, and partners cross-functionally to ensure operational discipline, KPI performance, and audit-ready execution across assigned customers or sites.

Responsibilities

Coordinate and execute Service Orders (SO), Return-to-Stock (RTS), Temporary Engineering Stock (TES), and parts disposition activities.
Ensure material accuracy, availability, and tooling readiness for planned and unplanned maintenance.
Partner with Spares Planners, FSO, and CE Leadership to resolve parts escalations and improve materials flow.
Maintain onsite CE tooling and spares inventories, including weekly stocking reviews.
Own and maintain operational KPIs (e.g., SO cycle time, IWN quality, materials aging, training compliance, productivity indicators).
Develop and maintain standard tracking mechanisms, dashboards, and reports.
Analyze trends, identify risks or gaps, and drive standard countermeasures.
Track corrective actions to closure and support continuous improvement initiatives.
Provide coordination support for timecard accuracy, scheduling alignment, and vacation planning.
Create and maintain job aids, templates, and standardized tools to improve technician efficiency.
Identify workflow inefficiencies and support improvement actions.
Maintain SOPs, BKMs, and CE support documentation.
Support onboarding and training compliance tracking, including skill progression and system access.
Provide structured feedback to inform CE training plans.
Coordinate interview logistics and onboarding execution for new hires.
Execute quality checks on IWN documentation, SO compliance, and parts handling accuracy.
Support CE Management in implementing corrective actions aligned with safety, equipment, and BKM standards.
Maintain audit-ready operations; conduct and support ARK verifications.
Reinforce compliance with global service expectations and site standards.
Prepare operational summaries, metrics, and documentation for customer visits, audits, and operational reviews.
Support customer-facing readiness and clear communication during on-site engagements.
Capture customer feedback and coordinate follow-up actions.
Own and maintain IWN updates, iCapability Plus approvals, and scheduling coordination.
Administer Service Orders (creation, correction, closure).
Manage TES workflows, parts returns, and disposition activities.
Coordinate WIP, WDRs, and OnDemand billing.
Maintain install base accuracy (tool ownership, CE Lead, configuration, location).

Requirements

Experience in field service operations, CE support, logistics, or semiconductor equipment environments.
Strong organizational skills with ability to manage multiple priorities.
Effective written and verbal communication skills.
Proficiency with service management, workflow, or enterprise systems.
Experience supporting Customer Engineers or Field Service Engineers.
Knowledge of materials logistics, RMAs, TES, and Service Order workflows.
Familiarity with Applied Materials CE processes, BKMs, and terminology.
Experience with operations KPI tracking and continuous improvement.

Skills

Materials science and engineering
Service readiness
Equipment uptime
Customer satisfaction
Operational discipline
KPI performance
Audit-ready execution
Service Orders (SO)
Return-to-Stock (RTS)
Temporary Engineering Stock (TES)
Parts disposition
Materials flow
Inventory management
Timecard accuracy
Scheduling alignment
Vacation planning
Technician efficiency
Workflow optimization
Standard Operating Procedures (SOPs)
Best Known Methods (BKMs)
Onboarding
Training compliance
Quality checks
Safety standards
Corrective actions
ARK verifications
Customer engagement
Data integrity
Financial accuracy
Process execution
Problem-solving
Collaboration
Influence

Location

Malta, NY

Work Type

Full-time
Travel: Yes, 20% of the Time

Experience Level

B Band

Education Level

Business or Technical Degree preferred

Salary/Compensations

$88,000.00 - $121,000.00

Benefits

Supportive work culture
Opportunities for learning, development, and career growth
Comprehensive benefits package
Potential eligibility for bonus and stock award program

About the Company

Applied Materials is the global leader in materials science and engineering solutions.
The equipment created and serviced is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips.
The company advances the world’s technology.
We care about the health and wellbeing of our employees.
Committed to providing programs and support that encourage personal and professional growth.

Equal Opportunity

Applied Materials is an Equal Opportunity Employer.
Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Applied endeavors to make our careers site accessible to all users.
If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor.