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About the Role

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service. If you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Field Service Engineer, you’ll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant and diverse team. We train our Field Service Engineers to create and support the technology that the world relies on to manufacture semiconductor chips and related materials, every day. You’ll work beside global customers to install, maintain and upgrade their Applied Materials equipment, delivering world-class support for multimillion-dollar production systems.

Responsibilities

Assist senior engineers with installing leading-edge customer equipment, performing scheduled preventative maintenance and corrective maintenance, and upgrading equipment
Follow procedures you learn during your training, as well as published task plans, to test equipment and to diagnose and resolve technical problems
Complete required job documentation, safety training and procedures for processing parts
Professionally represent Applied Materials to the customer, using your “customer first” mindset
Satisfy the company’s and customer’s on-site requirements, including safety, environmental and COVID-19 guidelines

Requirements

Candidates must be fully authorized to work in the US. Visa sponsorship is not available for this role
Ability to read electrical and mechanical schematics
Clear and effective written/verbal communications skills, with an emphasis on documenting details
Proficiency in the Microsoft Office suite (Excel, Word, and PowerPoint)
Basic mechanical aptitude and knowledge in any of the following: pneumatics, hydraulics, electronics, vacuum, or thermodynamics
Knowledge of hand tools and proper usage, including a digital multimeter
You'll need a valid driver's license and the ability to obtain a passport
Ability to support rotational shifts (e.g., nights and weekends, including holidays when applicable) based on customer needs
Travel for training and alternate customer sites, based on business needs (may include international travel)
Walk extensively
Stand for extended periods of time
Work in tight spaces
Bend, squat, twist, kneel, and reach
Climb stairs and ladders
Lift up to 35 pounds
Ability to distinguish between colors
Ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise
Use hand and power tools
Additionally, because this position generally involves working in a clean room, it requires the use of appropriate personal protective equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields

Skills

Digital analytics
Basic diagnostic techniques
Preventative maintenance
Corrective maintenance
Electrical systems
Vacuum systems
Mechanical systems
Plasma systems
Hydraulic systems
Gas systems
Troubleshooting hardware
Solving complex problems
Materials science
Materials engineering
Semiconductor chip manufacturing
Advanced display manufacturing
Electrical schematics
Mechanical schematics
Written communication
Verbal communication
Microsoft Office Suite
Pneumatics
Hydraulics
Electronics
Vacuum
Thermodynamics
Hand tools
Digital multimeter

Location

Malta, NY
Customer sites around the globe

Work Type

Full time
Assignee / Regular
Travel: Yes, 10% of the Time

Experience Level

Field Service Engineer II (C2)
2–4 years of work experience in semiconductor industry or another equipment support industry

Education Level

Associate degree or completion of military technical training and field experience or technical certification equivalent to Associates Degree
Bachelor's Preferred

Salary/Compensations

$31.00 - $42.40

Benefits

Supportive work culture that encourages learning, development, and career growth
Empowerment to push boundaries and learn every day
Competitive and comprehensive total rewards and benefits package from day one
Top-tier medical, dental and vision plans
Disability insurance
Life insurance
Retirement plan
Paid time off
Health and wellness programs
Career development and mentoring
Sustainability and social responsibility programs
Company-sponsored global programs
Employee Assistance Program
Travel Accident/Medical Benefits Abroad
Employee stock purchase program
Subscription to wellbeing tools
Worldwide “Giving” program encourages employee giving and volunteering globally
The Applied Materials Foundation provides an employee match of up to US$3,000 per employee per year
Participation in a bonus and a stock award program, as applicable

About the Company

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.
We’re the brain (and the brawn) behind every new technology development—whether it’s building semiconductor chips for smartphones and computers, or the underpinnings for robotics, AI, and even smart TV display screens.
With 27,000 employees in 19 countries, we offer an exciting place to grow and learn alongside some of the best people you’ll ever meet.
We take deep pride in our Culture of Inclusion, and we celebrate the diverse backgrounds, perspectives and experiences that help us build stronger, more resilient teams.

Equal Opportunity

As an Equal Opportunity Employer, we actively recruit diverse talent. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status or any other basis prohibited by law.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.