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About the Role
Empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. This role focuses on helping customers move AI applications and agents from experimentation to production on Azure, leading technical engagements across architecture design, proof of concepts, pilots, and production.
Responsibilities
- Engage with customer IT and business leaders to understand their AI priorities, and design secure, scalable solutions that drive business value, customer confidence, and production adoption.
- Identify next-best technical actions and new AI use cases from customer engagements, helping customers expand successful solutions and accelerate adoption.
- Lead technical engagements across architecture design, proofs of concept, pilots, and production milestones to accelerate adoption of Azure AI Foundry, Agent Factory, Agent365, Microsoft IQs, LLMs GitHub, app platforms, RAG, integration services, and supporting data services.
- Maintain deep technical expertise and contribute to internal and external technical communities.
- Drive next best actions and generate incremental pipeline from each engagement.
- Use and contribute to repeatable IP development.
- Act as the Voice of the Customer by sharing adoption issues, capacity constraints, product gaps, deployment blockers, platform readiness feedback, and preview limitations with engineering teams to accelerate resolution and improve product features.
- Support customer and skilling through technical workshops, readiness activities, and architecture reviews.
- Demonstrate a growth mindset by continuously aligning skills to customer needs, contributing to knowledge sharing, and mentoring others to accelerate customer outcomes.
Requirements
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND strong experience in AI, GitHub, AI Governance, AI Agent development, agents, LLMs or related technologies, information technology (IT) consulting/support/architecture OR equivalent experience.
- Proven and demonstrated experience working in a customer-facing role.
- Experience developing and reusing technical IP, reference architectures, solution patterns and engineering assets to improve quality and accelerate delivery.
Skills
- AI
- GitHub
- AI Governance
- AI Agent development
- agents
- LLMs
- Azure AI Foundry
- Agent Factory
- Agent365
- Microsoft IQs
- RAG
- integration services
- supporting data services
Location
- Paddington, London
Work Type
- Full-time
Experience Level
- IC4
Education Level
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field
Salary/Compensations
- £ 61,900.00 - £ 105,500.00 per year
Benefits
- Certain roles may be eligible for benefits and other compensation.
About the Company
- The mission of the Customer Success Unit (CSU) is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships.
- Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.
- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Equal Opportunity
- Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.