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About the Role
The Carrier Manager plays an essential role in growing talent within the Logistics team by fostering collaboration and sharing best practices. This role is responsible for developing and managing Lush’s North American strategic carrier network to ensure reliable, cost-effective, and high-quality transportation services. The position leads carrier sourcing, negotiations, performance management, and commercial relationships, while partnering cross-functionally to align transportation capacity and service requirements with business needs. The Carrier Manager will also lead, coach, and develop a high-performing team, creating an environment of accountability, collaboration, and continuous learning.
Responsibilities
- Lead, coach, and develop a high-performing team, fostering accountability, collaboration, and continuous improvement.
- Provide ongoing coaching, feedback, and mentorship to build team capability and strengthen commercial, analytical, and relationship-management skills.
- Develop and maintain a strategic portfolio of transportation carriers aligned with business requirements, network strategy, and service expectations.
- Lead carrier selection, qualification, onboarding, and ongoing relationship management.
- Own and manage total carrier spend, ensuring transportation costs are effectively managed and aligned with business objectives.
- Lead the development of the annual carrier budget, financial targets, and ongoing forecasts.
- Analyze carrier spend, trends, and variances to identify risks, opportunities, and corrective actions.
- Develop strategic partnerships with key carriers to strengthen collaboration, innovation, and service.
- Establish and maintain capacity commitments to ensure sufficient transportation capacity during both normal and peak periods.
- Lead carrier contract negotiations, including commercial terms, service requirements, and performance expectations.
- Negotiate transportation rates and identify opportunities to optimize costs while maintaining service levels.
- Manage commercial issues, disputes, and claims, working collaboratively with carriers and internal stakeholders to achieve timely and appropriate resolution.
- Lead regular carrier performance reviews and develop corrective action plans where performance expectations are not met.
- Identify trends, risks, and opportunities within carrier performance and proactively implement improvements.
- Hold carriers accountable to agreed service levels, contractual commitments, and performance standards.
- Partner with Logistics, Supply Chain, Procurement, Finance, Operations, and other stakeholders to understand transportation requirements and develop effective carrier strategies.
- Support continuous improvement initiatives that improve transportation efficiency, service, scalability, and resilience.
- Create an inclusive team environment where employees are empowered to take ownership, challenge assumptions, and make decisions.
- Utilize carrier management systems, including their integration into overarching business operations to drive process optimization and organizational value.
- Ensure adherence to customs protocols, global trade compliance, dangerous goods regulations, and statutory requirements, partnering cross-functionally.
Requirements
- 5+ years of experience in transportation, freight, logistics, procurement, or carrier management.
- 3+ years of experience in a leadership role with a proven track record in training and development of others.
- Strong experience managing carrier relationships and negotiating transportation rates and contracts.
- Demonstrated track record of delivering measurable cost savings, service improvements, and operational efficiencies.
- Strong analytical and commercial skills, with the ability to translate data into actionable recommendations.
- Strong negotiation, communication, and relationship-building skills.
- Ability to influence internal and external stakeholders and hold strategic partners accountable.
- Strong problem-solving skills and ability to navigate complex commercial issues.
- Solid understanding of supply chain, logistics, reverse logistics, and INCOTERMS.
- Previous experience in the food or cosmetics industry.
Skills
- Carrier management systems
- Customs protocols
- Global trade compliance
- Dangerous goods regulations
- Statutory requirements
- Supply chain
- Logistics
- Reverse logistics
- INCOTERMS
- Negotiation
- Communication
- Relationship-building
- Analytical skills
- Commercial skills
- Problem-solving
Location
- 35 Jutland Road, Etobicoke, Ontario, M8Z 2G6
Work Type
- Permanent
- Full Time
Experience Level
- 5+ years of experience in transportation, freight, logistics, procurement, or carrier management
- 3+ years of experience in a leadership role
Education Level
- A university or college degree in Supply Chain, International Business, or a related field
Salary/Compensations
- $78,000—$87,000 CAD
About the Company
- Lush North America supports over 262 retail stores in Canada and the USA, a mail order business based in Vancouver, and manufacturing centers in both Vancouver and Toronto.
- Lush is known worldwide for unique bath and beauty products, amazing skin and hair care, personalized customer service, environmental activism, and a vibrant store atmosphere.
- Charitable giving is at the heart of Lush's business, with a responsibility to advocate for the environment, animals, and people in need.
- Lush staff live with purpose, finding personal value connection with the company's values, bringing work and life paths into one holistic journey.
- Lush Handmade Cosmetics participates in E-Verify in certain US states.
- Lush Cosmetics North America respectfully recognizes that its business operates on Indigenous territory across Turtle Island.
- The company's commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92.
- Lush recognizes that its facilities and staff are guests on this land and acts to repair past harm in allyship with Indigenous People everywhere.
Equal Opportunity
- Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer.