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About the Role
The IT Technician assists with installing and maintaining network file servers and network operating systems, ensuring routine backup of all files and maintaining system documentation. This role provides technical support to users, troubleshoots network equipment issues, and performs necessary repairs or upgrades. Individuals are expected to be available during normal business hours and may occasionally vary their schedule or work overtime.
Responsibilities
- Assists with installation, configuration, maintenance, modification, and operation of Local Area Networks.
- Provides technical support and assistance to network users, including password resets and email account creation.
- Installs PCs, software, and peripheral equipment.
- Assists with PC and network configuration and cabling.
- Administers and maintains end-user accounts, permissions, and access rights.
- Installs, configures, and maintains network cabling and other networking equipment.
- Assists with installation, configuration, maintenance, and troubleshooting of network-connected end-user hardware, software, and peripheral devices.
- Manages computer labs, including installing software for quarters and special events.
- Assists with ordering software, hardware, and supplies for the institutional computer network, personal computers, and computer labs.
- Assists with maintenance of the phone system.
- Assists with the setup of technology for meetings, orientation/in-services, conferences, and events.
- Installs and assembles equipment required for IT operations (e.g., nursing carts, Smart devices).
- Provides technical support and assistance to network users for password resets and creating various account types.
- Under supervisor guidance, installs, configures, and deploys computer imaging, and sets up computers/laptops/mobile devices and printers.
- May perform other duties as needed.
- May be required to work on-call hours.
- May work other non-technical duties as assigned.
Requirements
- Ability to install software and hardware on networking equipment and microcomputers.
- Familiarity with a variety of networking and personal computer software.
- Ability to troubleshoot and perform routine maintenance on servers, computers, and peripheral equipment.
- Ability to communicate information to staff and the public clearly and concisely.
- Ability and desire to work as a team member.
- Ability to effectively present information in one-on-one and group situations.
- Able to anticipate the needs of others and work independently.
- Ability to focus on quality outcomes and adapt quickly to change.
- Ability to prioritize tasks and manage deadlines appropriately.
- Good interpersonal skills.
- Must have a valid California driving license.
- Cooperation between employees is expected during periods of heavier than normal workloads.
- Revisions to duties on a temporary or permanent basis are possible.
Skills
- Networking
- Technical Support
- System Documentation
- Troubleshooting
- Equipment Repair
- Upgrades
- Analysis
- Judgment
- Attention to Detail
- Dependability
- Informal Communication
- Initiative
- Knowledge of Work
- Sensitivity
- Teamwork
- Technical/Professional Self-Development
- Work Standards
- Professional Appearance
- Software Installation
- Hardware Installation
- PC Configuration
- Network Configuration
- Cabling
- Account Administration
- Permissions Management
- Access Rights Management
- Computer Lab Management
- Phone System Maintenance
- Technology Setup for Events
- Computer Imaging
- Device Deployment
- Printer Setup
- Universal Precautions
Location
- San Francisco, CA 94117
Work Type
- Full Time
- Onsite
Experience Level
- Three years of networking experience is desired
Education Level
- Associate degree in computer science, data processing or related field preferred
Salary/Compensations
- $23.00 - $26.00 Hourly
About the Company
- The facility will make reasonable accommodations to otherwise qualified individuals who are capable of performing the essential functions of the job with or without reasonable accommodation.
- The position involves no direct patient care for a population of patients ages 18 and older.
- Age specific experience and/or special training and/or expertise are not required.