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About the Role

Lead the modernization of the global People & Culture Workday experience, aligning process design, governance, adoption, and continuous improvement of the Workday platform across the P&C organization. Serve as the Workday Product Manager, redesigning business processes for Onboarding, Performance Management, Talent Acquisition, Employee Life Cycle, and Benefits & Compensation.

Responsibilities

• Serve as the Product Manager for Workday, accountable for progress against the P&C Workday innovation roadmap.
• Partner with Technology (TID) to drive the transformation of the Workday technology tool in line with new global processes.
• Translate operational and business needs from P&C COEs and P&C Business Partners into clear business requirements, process maps, acceptance criteria, and digital workflows.
• Partner closely with the Finance team to develop business requirements and workflows to support end-to-end data accuracy, reporting integrity, and seamless integrations.
• Establish and manage Workday platform governance, including intake, prioritization, sequencing, approval, and decision forums for P&C enhancement requests.
• Provide business requirements for integrations and automations.
• Partner with Technology (TID) to synchronize system development with process transformation.
• Collaborate with P&C COEs (Talent Acquisition, Talent Management, Total Rewards) to ensure process alignment and system enablement.
• Work closely with P&C Business Partners to ensure operational changes meet real-world needs.
• Facilitate ongoing alignment across stakeholders through governance forums and clear decision-making mechanisms.
• Partner with relevant subject matter experts to develop training, change management, and adoption plans.

Requirements

• Bachelor’s degree required.
• 10+ years of progressive experience in P&C Operations within global organizations.
• Prior hands-on experience launching or significantly enhancing an HR operations model within a P&C environment.
• Extensive, hands-on Workday experience as Product Manager across multiple Workday modules (Core HCM, Recruiting, Performance, Talent, Compensation & Benefits).
• Hands-on experience with complex Workday configuration and integration execution.
• Hands-on experience designing a human capital reporting and analytics capability leveraging Workday’s functionality.
• Proven success in driving Workday transformation at significant scale aligned with process redesign and change adoption.
• Experience operating across corporate and field environments in complex, multi-region structures (hospitality, retail, or service industries preferred).
• Demonstrable experience balancing global P&C operational best practices with regional requirements.
• Strong track record of partnership with Technology teams (platform owners), COEs, P&C Business Partners and Finance teams to deliver integrated outcomes.
• Strong project leadership skills, with the ability to lead complex technology-enabled transformation work through strong planning, execution and stakeholder engagement.
• Effectively manages change by influencing adoption, minimizing disruption and ensuring successful embedment.
• Ability to balance operational detail with strategic thinking in a fast-paced environment.
• Exceptional communication and influencing skills with senior leadership.

Skills

• Workday Product Management
• Workday platform governance
• Business requirements definition
• Process mapping
• Digital workflows
• Integration requirements
• Human capital reporting and analytics
• Change management
• Project leadership
• Stakeholder engagement

Location

• Toronto, Ontario

Work Type

• Hybrid

Experience Level

• 10+ years of progressive experience

Education Level

• Bachelor’s degree

Salary/Compensations

• $160,000 – $180,000 CAD

Benefits

• Additional rewards as part of the total compensation package

About the Company

• Four Seasons is powered by its people, a collective of individuals who strive for improvement and treat each other with respect.
• The team members create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart.
• Four Seasons believes in recognizing familiar faces and welcoming new ones, treating everyone with respect.
• The company's purpose is to create lasting impressions through genuine connections.
• Four Seasons Hotels and Resorts is a global, luxury hotel management company managing over 130 hotels and resorts and 50 private residences in 47 countries.
• Central to the employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality, and belonging.

Equal Opportunity

• Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.