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About the Role
Respond to and resolve service calls, provide technical support, and troubleshoot issues for Honeywell’s security systems, HVAC, automation controls, life safety, and fire systems. Responsibilities include technical delivery of small service jobs, preventative maintenance, customer training, and installations, along with ensuring accurate and timely completion of paperwork.
Responsibilities
- Verify system functionality according to contract requirements, including testing, calibrating, and verifying system and peripheral device operations as per preventative maintenance schedule.
- Complete documentation of all work done, including all readings and offsets.
- Perform system backups and install appropriate updates and patches.
- Maintain customer system documentation with any configuration or model changes.
- Respond to emergency service calls as required.
- Stay informed about changes and new developments in product and preventive maintenance techniques.
- Perform duties outside of normal working hours as required.
- Promote, build, and maintain good customer relations.
- Keep Supervisor informed of customer requirements, systems status, and potential customer problems.
- Demonstrate systems and provide training to customers as required.
- Be aware of service contract scope of service, equipment coverages, and requirements.
- Carry out site hazard and risk assessments for Honeywell tasks, including proper use of safety personal protective equipment.
- Manage Honeywell’s assets such as tools, software, and site database.
- Keep documentation and paperwork up-to-date.
- Perform real-time job reporting.
Requirements
- 2+ years of field experience in security systems.
- Post-secondary education in electronics or technical field.
- Immunization (including COVID-19 vaccination) as required by the customer and in accordance with the Public Health Act.
- Valid G Driver License.
Skills
- Experience with HVAC or automation experience
- Life safety experience
- Previous customer service experience
- IT experience (networking)
- Fire Safety (CFAA)
- Good written and oral communication
- Ability to follow instructions and identify mistakes
- Good presentation skills.
Location
- London, Ontario
Work Type
- Full-time
Experience Level
- 2+ years of field experience
Education Level
- Post-secondary education in electronics or technical field
- Bachelor’s degree or technical/professional certificate
Salary/Compensations
- $70,000 to $92,000
About the Company
- Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world.
- We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer.
- By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.
Equal Opportunity
- Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.