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About the Role
Join Law Partners, Australia's largest specialist personal injury law firm, as an Associate Client Care – Intake Lawyer in our Sydney CBD office. This fixed-term, 12-month contract role focuses on assessing new matters, providing preliminary advice, and guiding prospective clients, without the responsibility of managing an ongoing caseload. You will be a key part of the Client Care team, operating at the forefront of the client journey.
Responsibilities
- Conduct telephone and video consultations with prospective clients.
- Assess claims across Workers Compensation, Work Injury Damages (WID), Public Liability, CTP, TAC, Medical Negligence, TPD, and Abuse.
- Evaluate liability, causation, injury, loss, evidence, jurisdiction, and limitation issues.
- Provide clear and accurate preliminary legal guidance and advice.
- Escalate complex or borderline matters as appropriate.
- Determine the appropriate pathway for matters (sign-up, conference, further investigation, referral, or decline).
- Complete one-step sign-ups and explain costs and engagement documentation.
- Arrange conferences with the relevant legal team for further assessment.
- Take ownership of follow-up, engagement, and handover processes.
- Ensure receiving legal teams have necessary information and documentation.
- Maintain accurate records and file notes within the firm's systems.
- Identify and adapt communication with vulnerable or distressed clients.
- Collaborate with Practice Partners, lawyers, and Client Care Specialists for a seamless client experience.
- Mentor junior lawyers and support Client Care Specialists by providing guidance and sharing legal knowledge.
- Help build consistent triage and decision-making across the Client Care team.
Requirements
- Qualified Australian solicitor.
- Approximately 2–5 years' post-admission experience.
- Comfortable working in a fast-paced intake environment.
- Ability to make sound preliminary assessments efficiently.
- Ability to progress enquiries promptly.
- Experience in legal intake, initial conferences, client onboarding, or working across multiple personal injury jurisdictions is highly regarded.
Skills
- Strong plaintiff personal injury experience.
- Strong legal judgement.
- Ability to assess matters independently.
- Sound understanding of liability, evidence, causation, and limitation issues.
- Excellent verbal and written communication skills.
- Confidence speaking with distressed, uncertain, or unfamiliar individuals.
- Strong empathy, emotional intelligence, and client care skills.
- Excellent organisation, attention to detail, and follow-through.
- Proactive approach to client engagement.
- Confidence to progress viable matters toward sign-up or conference.
- Ability to provide appropriate and transparent advice.
- Ability to work collaboratively.
- Ability to support junior colleagues.
Location
- Sydney CBD
Work Type
- Fixed-term contract
- Hybrid working flexibility
Experience Level
- 2-5 years post-admission experience
Education Level
- Qualified Australian solicitor
Benefits
- Hybrid working flexibility
- Birthday day off
- Two wellbeing days per year
- Regular social events
- Annual Christmas and Melbourne Cup celebrations
- Family Day at Christmas
About the Company
- Law Partners is Australia's largest specialist personal injury law firm.
- Our purpose is to help more Australians get the compensation they deserve.
- We are a growing, people-focused firm with a strong reputation in plaintiff personal injury law.
- Our lawyers are supported by experienced leaders, specialist teams, and a collaborative environment.
- We encourage people to develop and progress their careers.
- Our Sydney CBD office is brand new, modern, and located next to Town Hall Station, with three floors of dedicated office space and our own café with barista.