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About the Role
The Sales and Marketing Manager directs the Cafe's sales and marketing efforts, aligning with the overall operating strategy. This role supports the Senior Leadership Team in upholding brand standards, core values, and achieving business objectives.
Responsibilities
- Demonstrate financial comprehension of the Cafe’s budget and P&L.
- Execute and develop marketing initiatives.
- Develop sales strategies that generate consistent year-over-year entrée count growth.
- Manage marketing expenses in accordance with the Cafe’s budget and forecast models.
- Partner across all departments to support consistent execution of systems and processes, delivering products and services to brand standards.
- Market a multi-product business line (restaurant, retail, live music, and special events) to diverse guest profiles (corporate, tourist, local).
- Foster an environment of customer service where team members prioritize the guest.
- Execute established standards for overall guest satisfaction that meet or exceed brand standards.
- Serve as an objective observer of service standards to ensure guest expectations are met.
- Ideate and execute meetings & events that exceed client expectations.
- Assist senior management in attracting and retaining talented individuals, placing them in positions that leverage their skills.
- Clearly define goals and expectations for team members using performance review tools and hold them accountable.
- Support team development and advancement along career paths.
- Serve as a Learning Coach, developing, implementing, and executing learning and developmental programs to drive continuous improvement and employee retention.
- Possess a self-motivated approach to personal and professional growth.
Requirements
- Experience with CRM platforms.
- Expertise in social media platforms.
- Background in music industry is a plus.
- Ability to learn and bring "out of the box" ideas to their team.
- Genuine enthusiasm and aptitude for sales.
- High level of business acumen and common sense.
- Demonstrates strong problem-solving skills through ability to diagnose and implement solutions.
- Must possess strong communication and listening skills, excellent speaking, reading and writing.
- Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
- Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners, and other employees.
- Multiple language abilities are a plus.
- Fluency in English is required.
- Successful completion of pre-employment process, including two satisfactory reference checks.
Skills
- Excellent verbal and written communication skills.
- Strong problem solving skills.
- Strong communication and listening skills.
- Excellent speaking, reading and writing skills.
- Ability to comprehend and use technical or professional language.
- Ability to pitch and present information effectively.
Benefits
- Comprehensive benefits package that allows team members to stay healthy, plan for their future and maintain a healthy work-life balance.
- Benefits may vary with employment status.
About the Company
- Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.
Equal Opportunity
- Hard Rock International is an equal opportunity employer.
- We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.
- Hard Rock welcomes and encourages applications from people with disabilities.
- Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.