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About the Role
The Server is responsible for guiding guests through their Hard Rock experience, acting as a tour guide, communicator, decision-maker, entertainer, and musician at heart.
Responsibilities
- Take guests’ orders
- Run food
- Handle cash & other forms of payment
- Make proficient sales transactions using a point-of-sale system
- Properly check I.D.s in line with EU/UK mandatory licencing laws (and Challenge 25)
- Demonstrate responsible alcohol service
- Demonstrate impeccable product knowledge
- Suggestive selling using proven techniques
- Answer questions accurately and politely
- Satisfy any/all needs of the guests, regularly double checking back with guests throughout their experience
- Maintain a clean & organized station, including pre-bussing & table maintenance
- Perform opening, closing & side duties, setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
- Demonstrate knowledge of all table/station numbers
- Direct guests to areas & restrooms
- Effectively communicate with co-workers
- Create memorable experiences
- Entertain guests to create “Raving Fans”
Requirements
- Perform duties which require bending, reaching, lifting and standing for long periods of time
- Maintain a well-groomed appearance (“having a plan”)
- Follow all uniform guidelines
- Practice all safety & sanitation standards
- Recycle products, where possible
- Remain calm in a hectic, fast-paced atmosphere
- Demonstrate a high level of organization, attention-to-detail and a sense-of-urgency
- Display a positive and outwardly friendly attitude toward guests
- Maintain HRC’s 5 core Values and Mission Statement
Skills
- Point-of-sale system proficiency
- Responsible alcohol service
- Product knowledge
- Suggestive selling
- Communication
- Organization
- Attention-to-detail
- Sense-of-urgency
Benefits
- Comprehensive benefits package
- Health and well-being support
- Future planning support
- Work-life balance support
About the Company
- Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.