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About the Role
OPENLANE is seeking a Mechanical Service Advisor to join their administrative team. This role is responsible for coordinating workflow for automotive technicians, including sourcing parts, preparing quotes, creating work orders, and monitoring production timelines for 6 technicians.
Responsibilities
- Respond to customer inquiries, obtaining vehicle and service information, and ensuring customers receive prompt, efficient, and courteous attention for all contacts and transactions.
- Promote OPENLANE's Mechanical services to auction customers, recommending necessary or value-added repairs and coordinating the repair process if approved.
- Accurately quote mechanical service repairs, including costing of materials, supplies, and labor for dealer, retail, and commercial customers in accordance with SLAs and company procedures.
- Prepare repair orders, including a description of authorized repairs and services.
- Consult with service technicians regarding diagnostics, required or recommended service work, and the status of pre- and post-sale inspections.
- Complete all administrative functions related to mechanic shop operations, including preparing quotes, seeking customer approval, ordering parts/supplies, preparing invoices, posting work into AMS, and other data entry tasks.
- Serve as the mechanic shop liaison for arbitrations, working in conjunction with OPENLANE's Claims Operations department.
Requirements
- 2-3 years’ experience as an Automotive Service Advisor.
- Strong customer service and communication skills.
- Able to efficiently respond to various requests at one time.
- Previous experience or education as an Automotive Service Technician or Apprentice.
- Basic mechanical knowledge to effectively communicate with customers and technicians.
- Experience with Mitchell estimating system.
- Familiarity with Google Suite.
Skills
- Administration
- Estimations
- Customer service
- Sourcing parts
- Preparing quotes
- Creating work orders
- Monitoring production timelines
- Communication skills
- Basic mechanical knowledge
- Google Suite
Location
- Remote
Work Type
- Full-time
Experience Level
- 2-3 years
Salary/Compensations
- $27.00 - $30.00 CAD per hour
Benefits
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
About the Company
- At OPENLANE we make wholesale easy so our customers can be more successful.
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization.
- Company culture of internal promotions, diverse career paths, and meaningful advancement.