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About the Role
The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
Responsibilities
- Greeting guests
- Answering questions accurately and politely
- Answering the phone
- Making proficient sales transactions using a point-of-sale system
- Handling cash and other forms of payment
- Maintaining proper cash drawer balances
- Directing guests to areas/restrooms
- Demonstrating impeccable product knowledge
- Determining guests’ needs by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits
- Suggestive selling using proven techniques (i.e., related items, higher-quality items, transitional phrases)
- Maintaining a clean and organized store
- Maintaining proper product stock levels through retail pulls & inventories
- Displaying Retail product through HRC’s visual display standards
- Performing opening, closing & side duties (cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.)
- Assuring the complete satisfaction of each and every guest
- Creating memorable experiences
- Entertaining guests to create “Raving Fans”
Requirements
- Performing duties which require bending, reaching, lifting and standing for long periods of time
- Maintaining a well-groomed appearance (“having a plan”)
- Following all uniform guidelines
- Practicing all safety & sanitation standards
- Recycling products where possible
- Remaining calm in a hectic, fast-paced atmosphere
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
- Displaying a positive and outwardly friendly attitude toward guests
- Maintaining HRC’s 5 core Values and Mission Statement
- Cross-training with the restaurant Hosts may occur
Skills
- Sales
- Customer Service
- Point-of-Sale (POS) System Operation
- Cash Handling
- Product Knowledge
- Active Listening
- Suggestive Selling
- Visual Merchandising
- Organization
- Attention to Detail
- Urgency
- Communication
- Interpersonal Skills
Benefits
- Comprehensive benefits package
- Health and well-being support
- Future planning assistance
- Work-life balance support
About the Company
- Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.