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About the Role
Brand Ambassadors bring Tapestry’s iconic brands to life in department stores by championing our values, supporting key business goals and delivering exceptional customer service. This role reports to the Senior Regional Brand Ambassador and partners closely with Tapestry teams, store leadership, and shopfloor colleagues to drive brand visibility, growth, and overall performance.
Responsibilities
- Deliver a seamless, elevated customer experience by leveraging brand training, tools, and resources to uphold exceptional service standards
- Proactively develop clienteling strategies and in-store event ideas, and support and co-host activations that drive engagement and sales
- Build strong partnerships with local retail teams to gain insights into customer profiles and emerging opportunities
- Attend brand events to deepen market knowledge and align with key business priorities
- Track and analyse store performance against targets and present actionable plans to the Senior Regional Brand Ambassador when needed
- Regularly monitor trade results to ensure alignment with expectations
- Identify growth opportunities by observing in-store activity, including new activations, local events, and omni-channel engagement strategies
- Build strong relationships with department store management to improve brand visibility and customer loyalty
- Execute visual merchandising guidelines and ensure new season collections are prominently displayed and aligned with delivery schedules
- Apply visual merchandising guidelines effectively during markdown periods, maintaining consistency with regional visual standards and ensuring a cohesive brand presentation
- Cultivate a strong relationship with the Regional Visual Merchandising Manager and share regular visual updates
- Manage product deliveries and replenishment and ensure back-of-house areas are clean, organised, and well-maintained
- Escalate any operational concerns to the Senior Regional Brand Ambassador
- Complete trade reports promptly, ensuring key product insights and callouts are communicated clearly and efficiently to the Senior Regional Brand Ambassador and Wholesale Sales team
- Collaborate with the Senior Regional Brand Ambassador to coordinate effective shopfloor coverage, ensuring optimal staffing levels to support business needs and customer experience
Requirements
- Minimum of two years’ experience in a retail environment
- Available to work varied hours as required by the store and Tapestry, including evenings, weekends, and bank holidays
- Familiarity with department store operations, including customer service, merchandising, and sales strategies
- Strong communication, organisational, and analytical skills
- Knowledge of current industry trends and the ability to apply insights to enhance business outcomes
- Self-motivated and proactive approach to business development
- Collaborative team player, passionate about contributing to a positive team culture and achieving shared goals
Skills
- Retail Customer Service
- Clienteling strategies
- In-store event ideas
- Visual merchandising
- Product delivery management
- Trade reporting
- Communication skills
- Organisational skills
- Analytical skills
Location
- John Lewis Oxford Street, London
Work Type
- Full-time
- Permanent
- 40 hours per week
Experience Level
- Minimum of two years’ experience in a retail environment
Benefits
- 28 days holiday
- Annual Incentive Plan (company performance bonus)
- Multi-brand discount up to 50% off Coach & Kate Spade New York
- Health Cash Plan
- Free 24/7 support for family building, fertility and menopause with Maven
- Employee Assistance Program
- Employer Pension Contribution
- Gym and fitness products discount
- 1 Paid Volunteering Day per year
- Opportunities to volunteer with global projects
- Learning & development opportunities
- Career progression opportunities
- Equity Inclusion & Diversity initiatives
About the Company
- Explore the possibilities across our global house of brands.
- Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally.
- Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.
- At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach and Kate Spade New York.
- We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.
Equal Opportunity
- Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.
- All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.
- These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.