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About the Role
The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach Service skills. A Cashier’s ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.
Responsibilities
- Greet customers warmly and act as an Insider Program ambassador.
- Engage customers at Cashwrap and in line, assess needs, and provide solutions.
- Capture customer information accurately and securely.
- Complete end-of-shift audits and process returns, repairs, and damaged items per policy.
- Maintain SKU accuracy, Cashwrap organization, and cleanliness.
- Suggest add-ons and promote gift cards.
- Handle cash/media accurately and deliver purchases appropriately.
- Assist with cashier training and report equipment issues.
- Demonstrate integrity, ownership, and collaboration.
- Stay composed under pressure, multitask, and prioritize effectively.
- Communicate clearly and confidently, and influence customer decisions.
- Adapt to customer needs and maintain awareness of surroundings.
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
Requirements
- 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered.
- Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, and ability to read price/release sheets.
- Ability to work in a fast-paced environment.
- Strong English language proficiency.
- Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days.
- Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.
Skills
- Customer Service
- Sales
- POS Operation
- Computer Proficiency
- Communication
- Multitasking
- Prioritization
- Adaptability
- Brand Ambassadorship
Experience Level
- 1+ years of sales experience
Salary/Compensations
- $19.00-$22.00
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401 (K)
- Paid Paternity and Maternity leave
- Commuter Benefits
- Disability insurance
- Tuition assistance
About the Company
- Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
- Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
- A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Equal Opportunity
- Coach. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.