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About the Role
Immigration Consultants provide immigration services to clients across primarily European jurisdictions. This role involves managing immigration matters, liaising with vendors and clients, and coordinating services.
Responsibilities
- Manage a range of immigration matters in assigned countries for a specific portfolio of clients under moderate supervision.
- Liaise with third party vendors (TPV) and clients to ensure cases are on track.
- Draft emails to clients/stakeholders, with correspondence periodically reviewed by a Senior Consultant and/or Manager.
- Update stakeholders on milestones.
- Keep key clients up to date with developments in local immigration law/processes.
- Coordinate additional services with other internal teams (consular, documents etc) where applicable.
- Exercise judgement in identifying and escalating matters to line managers attention.
- Answer existing and prospective client queries, hosting consultation calls when applicable.
- Document review.
- Ad-hoc project work to streamline/improve processes.
- General administrative support including billing, case record updates, document review and tracking, monitoring/confirming upcoming expiries and ad hoc admin tasks.
Requirements
- Experience in Spanish immigration matters.
- Spanish language skills.
- A self-starter with excellent communication skills.
- Ability to manage your own time and caseload.
- Previous experience of managing a high volume of work in a fast-paced environment.
- Strong customer service skills.
- Previous customer facing experience.
- Previous case/project handling experience.
Skills
- Spanish language skills
- Communication skills
- Customer service skills
- Case handling
- Project handling
Location
- Remote (Spain)
- Madrid
- Barcelona
Work Type
- Full-time
- Permanent
About the Company
- Fragomen is a global immigration services provider shaping the future of mobility.
- We help individuals and businesses transcend borders, unlocking opportunities around the world.
- We combine deep expertise with innovative technology to craft solutions that simplify the immigration process and drive strategic success for our clients.
- We are proud of our team spirit and reflect this in our work and activities.
- Our Responsible Business Practices prioritize social responsibility through Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono.
Equal Opportunity
- Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.