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About the Role
The Operations Manager is responsible for departmental P&L expense lines and supporting cafe senior leadership in upholding brand standards and core values while meeting business objectives.
Responsibilities
- Demonstrate financial comprehension of the cafe’s budget and P&L.
- Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards.
- Manage labor schedules in line with the cafe’s budget and forecast models.
- Successfully run a department and/or cost center.
- Partner across all departments to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.
- Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe.
- Foster an environment of customer service in which all team members put the guest first in every situation.
- Execute established standards for overall guest satisfaction that meet or exceed brand standards.
- Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld.
- Ability to engage with guests in regards to music both current and past.
- Support senior management in attracting and retaining talented people and placing them in positions that leverage their skills for maximum impact.
- Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance.
- Support staff development and advancement along well-defined career paths.
- Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under their stewardship to drive continuous improvement and employee retention.
- Possess a self-motivated approach to their own personal and professional development.
Requirements
- Ability to learn and bring "out of the box" ideas to their team.
- Genuine enthusiasm and aptitude for serving people.
- High level of business acumen and common sense.
- Demonstrates strong problem solving skills through ability to diagnose and implement solutions.
- Must possess strong communication and listening skills, excellent speaking, reading and writing.
- Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
- Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.
- Multiple language abilities a plus, fluency in English required.
Skills
- Excellent verbal and written communication skills.
Benefits
- Comprehensive benefits package that allows team members to stay healthy, plan for their future and maintain a healthy work-life balance.
- Benefits may vary with employment status.
About the Company
- Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.