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About the Role

The Operations Manager will direct company programs and implement company policy to ensure total compliance with contract duties between the company and customer. This position will oversee multiple programs including Pest Control and events.

Responsibilities

Plans and develops work schedules to ensure adequate service.
Prepares schedules for service personnel and assigns personnel to routes.
Inspects and evaluates the physical condition of the establishment for program compliance, including safety, quality, and service.
Conducts quality audits to ensure all work has been completed and meets expectations.
Audits and maintains inventories of supplies and equipment.
Investigates new and promotes improved equipment and methods.
Reviews customer requests for service to ascertain the cause of the request, type of malfunction, and addresses with management.
Implements organization policies and goals.
Analyzes and facilitates budget requests to identify areas for reduction.
Assists in promoting services performed to develop new markets, increase market share, and obtain a competitive position in the industry.
Inspects the plant and evaluates the use of space and facilities.
Assists with plans, budgets, and schedules modifications, including cost estimates, bid sheets, and contracts.
Ensures that the site meets budget goals on a sustaining basis.
Assists in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements.
Coordinates program specifications, requirements for proposals and contracts, and associated documents.
Compiles data for preparing estimates.
Maintains and reports on the financial aspects of the business, including labor hours, overhead, supplies, expenses, billing, forecasting, and any changes.
Maintains a safe work environment for self and employees.
Ensures compliance with local, state, and federal regulations, such as FLSA, OSHA, ADA, etc.
Directs supervisory management engaged in supporting facilities programs.
Acts as a liaison between the company, customers, clients, employees, and subcontractors.
Maintains contract and contractor status databases.
Reviews all correspondence concerning contractors and responds appropriately.
Establishes and maintains contact with contractors to ensure the smooth working of the contract process.
Conducts and attends meetings to communicate top-down and bottom-up on a consistent real-time basis with customers, clients, and employees.
Assists with human resource concerns and issues.
Performs other duties as assigned.
Carries out management responsibilities including interviewing, hiring, planning, assigning, and directing work; approving and managing time for direct reports; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems.
Ensures employees are properly trained on tasks and safety requirements.

Requirements

Bachelor’s degree in business, communications, or a related field from a four-year college or university with 2 – 5 years of experience; or equivalent combination of education and experience.
May be required to have a valid driver’s license.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to effectively present information and respond to questions from groups of managers, customers, employees, and the public.
Employee is frequently required to sit and talk or listen.
The employee must be able to lift and/or move up to 35 pounds.

Skills

Bilingual a plus
Strong verbal and written communication skills
Customer service skills
Problem-solving skills
Time management skills
Project management skills
Planning skills
Excellent communication skills
Presentation skills
Interviewing skills
Coaching skills
Training skills
Knowledge of Microsoft Office
Computer skills

Location

Remote

Work Type

Full-time
Onsite

Experience Level

2-5 years of experience

Education Level

Bachelor's degree

Salary/Compensations

$90K annually

Benefits

Comprehensive benefit packages

About the Company

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces.

Equal Opportunity

We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.