Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Customer Marketing role.
Rezi rewrites your resume against Factory's job description. Free.
Tailor your resume to this Customer Marketing role.
Rezi rewrites your resume against Factory's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Customer Marketing posting at Factory — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Customer Marketing posting at Factory — free, in seconds.
About the Role
We are hiring our first Customer Marketing Lead to be the voice of the customer in marketing. You will turn customer success into proof through case studies, customer stories, and a customer advisory board. This is a founding role where you will build the holistic customer marketing function from scratch, including hiring a case study and content lead.
Responsibilities
- Own the customer evidence engine, including case studies, customer stories, testimonials, and video.
- Build and run the customer advisory board, including recruiting members and setting agendas.
- Develop programs to encourage customers to speak publicly about their success with Factory at events, conferences, and podcasts.
- Build Factory’s first customer conference, focusing on customer invitations, speakers, and content.
- Understand and activate large enterprise customers by identifying champions and understanding approval processes.
- Partner closely with Sales to provide references and customer stories.
- Gather customer insights on why they bought, what changed for them, and their feedback to inform positioning and product strategy.
- Hire and build the customer marketing team, starting with a case study and content lead.
- Demonstrate impact through evidence produced, references delivered, speakers placed, and advisory board engagement.
Requirements
- Experience building and leading customer marketing functions from the ground up.
- Experience leading people, including hiring, managing, and developing marketers.
- Willingness to be hands-on and work directly with customers and engineers.
- Experience navigating large enterprise customer organizations, including legal, comms, and procurement.
- Experience selling to large enterprises with complex, multi-stakeholder, long-cycle buying processes.
- Proven track record of producing customer evidence such as case studies and videos.
- Experience working closely with Sales teams.
- Experience getting enterprise customers to agree to public speaking engagements.
- Comfort interacting with technical audiences like engineering leaders and developers.
- Ability to quickly learn about the AI coding-agent category.
- Excellent judgment and discretion with customer relationships and sensitive information.
- Comfort building together in the office five days a week.
Skills
- Customer Marketing
- Customer Advocacy
- Content Creation
- Program Management
- Team Leadership
- Sales Enablement
- Customer Relationship Management
- Public Speaking Facilitation
- Event Planning
- Cross-functional Collaboration
Location
- San Francisco
Work Type
- In-office
- Full-time
Experience Level
- Senior-level
- Founding role
About the Company
- Factory's mission is to create a world where software builds and improves itself.
- They build the platform for self-improving software development, enabling autonomous software factories for enterprise engineering teams.
- Customers include Nvidia, Blackstone, Royal Bank of Canada (RBC), Palo Alto Networks, Adobe, and T-Mobile.
- The company raised $200M at a $5B valuation in 2026, with total funding over $400M.
- Backed by investors and operators including Khosla Ventures, Sequoia, Blackstone, Ali Ghodsi, and Frank Slootman.