Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Manager, Continuity & Response role.
Rezi rewrites your resume against Clio's job description. Free.
Tailor your resume to this Manager, Continuity & Response role.
Rezi rewrites your resume against Clio's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Manager, Continuity & Response posting at Clio — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Manager, Continuity & Response posting at Clio — free, in seconds.
About the Role
This role sits within Clio's Security and Compliance organization and owns the programs that keep Clio resilient when things go wrong: incident management and disaster recovery. It's a cross-cutting function where you'll work cross functionally with Production Engineering, Corporate Security, IT, Communications, and product teams to ensure Clio responds fast, recovers cleanly, and gets better afterward. This is a program you'll have the opportunity to improve, own and shape.
Responsibilities
- Design and run tabletop exercises, from writing the scenario and injects through facilitation, and capture the gaps they surface.
- Turn lessons into action by converting findings from tabletops, DR tests, and real incidents into action plans, driving them to completion with the owning teams, and holding the loop closed.
- Keep disaster recovery current by ensuring DR plans, recovery tiers, RTO/RPO targets, and runbooks keep pace with Clio's evolving architecture.
- Coordinate and lead DR tests, including scheduling, overseeing failover and recovery exercises, documenting results, and circulating reports for review and executive approval.
- Manage the incident management tooling by administering the incident management platform: defining incident types, severities, response flows, escalations, roles, and automations.
- Own the incident metrics by tracking and interpreting incident statistics and trends, surfacing where time is being spent well or poorly, and identifying redundancies and process changes that make response more effective.
- Own and defend the resilience roadmap by proposing improvements, sequencing the program, and educating leadership and partner teams on why it's the right thing to invest in.
- Be the connective tissue in a crisis by bringing structure and clarity to live incidents and crisis-management escalations using the Incident Command structure.
- Partner on cyber resilience by working with Security, IT, and Production Engineering on recovery and resilience planning scenarios.
- Leverage AI effectively to assist and accelerate objectives, modelling good, effective AI use for the teams you collaborate with.
- Maintain the standards for internal situation reporting and external/customer communication clear, timely, and factual.
Requirements
- Hands-on experience owning incident management and/or disaster recovery programs at a technology or SaaS company.
- Trained and fluent in the Incident Command structure (or an equivalent major-incident framework), and comfortable bringing that structure to bear under pressure.
- Direct experience with Crisis Management Teams at tech companies — their workflows, practices, and how they train and test — and how a resilience program supports them.
- Demonstrated track record writing and facilitating tabletop exercises and driving the resulting action items to completion.
- Experience coordinating DR tests end-to-end: planning, execution, results reporting, and shepherding reports through approvals.
- Hands-on administration of an incident management platform (e.g. incident.io, PagerDuty, FireHydrant, Opsgenie).
- Strong grasp of DR/BC fundamentals — RTO/RPO/RTA, recovery tiers, service prioritization, backup and recovery strategy — and how they map onto a modern cloud architecture.
- Comfortable and effective with AI — you actively use it to work faster and better, and can bring others along.
- A deliberate decision-making approach and strong bias to action — you make fast, high-quality calls under uncertainty.
- Excellent written and verbal communication — able to move between an engineer, an executive, and a customer-facing team without losing the thread.
- Comfort with ambiguity and change — you can be dropped into a messy situation to bring clarity.
- Experience partnering with SecOps/IR on cyber recovery (ransomware, clean-room/immutable backup recovery).
- Familiarity with ITIL / major incident management practices and SLA-driven prioritization.
- Experience running blameless post-incident reviews and building the metrics/reporting that track program health over time.
- Certifications such as CBCP, MBCP, ABCP, CISM, CISA, CRISC, ITIL, or PMP.
- Experience building a resilience program through toward maturity.
- Own the outcome — when a job isn't getting done, you navigate the org to the right owner.
- Bring a player-coach posture — senior enough to shape the program and defend the roadmap, hands-on enough to write the scenario, configure the tool, and read the data yourself.
- Be calm and clear under pressure, and that steadiness is something the people around you feel and borrow during a real event.
- Treat failure as a source of learning, not blame — every incident and every test makes the program sharper.
Skills
- Incident Management
- Disaster Recovery
- Incident Command Structure
- Crisis Management
- Tabletop Exercises
- DR Tests
- Incident Management Platform Administration
- DR/BC Fundamentals (RTO/RPO/RTA, recovery tiers, service prioritization, backup and recovery strategy)
- AI Utilization
- Decision Making
- Communication (Written and Verbal)
- Ambiguity and Change Management
- Cyber Recovery
- ITIL
- Major Incident Management
- SLA-Driven Prioritization
- Blameless Post-Incident Reviews
- Program Maturity
Location
- Vancouver
- Calgary
- Toronto
- Dublin
- London
- New York City
- Sydney
Work Type
- Hybrid
Experience Level
- Manager
Education Level
- CBCP
- MBCP
- ABCP
- CISM
- CISA
- CRISC
- ITIL
- PMP
Salary/Compensations
- $120,200 to $180,200 CAD
Benefits
- Competitive, equitable salary
- Top-tier health benefits, dental, and vision insurance
- Flexible time off policy, with an encouraged 20 days off per year
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
About the Company
- Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
- We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
- We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.
Equal Opportunity
- Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
- Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.